Heidi Skjonnemand
Spring Hill,Vic
Overview
27
27
years of professional experience
Work History
Business Solutions Manager
Rodburn
11.2018 - Current
- Enhanced communication between departments to improve collaboration and streamline workflow.
- Negotiated contracts with vendors or partners effectively, securing favorable terms while maintaining strong relationships.
- Oversaw budgeting, forecasting, and financial management to optimize resource allocation and control costs.
- Coordinated with sales teams to create innovative marketing strategies that improved brand awareness and generated leads.
Operations Manager
SIRVA
11.2011 - 10.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Reservations Team Leader
Intrepid Travel
05.1998 - 05.2011
- Collaborated with sales and marketing teams to create targeted promotions that boosted reservation numbers.
- Reduced no-show rates through diligent follow-up calls and emails, maximizing room occupancy rates during peak periods.
- Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
- Monitored competitor pricing strategies, adjusting hotel rates accordingly to remain competitive in the market without sacrificing profitability.
- Enhanced customer satisfaction by efficiently managing reservations and providing personalized assistance.
- Conducted regular training sessions for reservation agents, improving their skills and knowledge to better serve customers.
- Negotiated discounted rates with travel agencies, driving additional business while maintaining revenue goals.
- Audited agent performance regularly, identifying areas of improvement and implementing corrective actions where necessary.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Associate Diploma Travel - Tourism And Travel Management
William Angliss Institute of TAFE
Melbourne, VICSkills
- Software implementation
- Operations management
- Cross-functional team coordination
- Customer relationship management (CRM)
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
Timeline
Business Solutions Manager
Rodburn
11.2018 - Current
Operations Manager
SIRVA
11.2011 - 10.2018
Reservations Team Leader
Intrepid Travel
05.1998 - 05.2011
Associate Diploma Travel - Tourism And Travel Management
William Angliss Institute of TAFE