Overview
Work History
Education
Skills
Timeline
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Heidi Skjonnemand

Spring Hill,Vic

Overview

27
27
years of professional experience

Work History

Business Solutions Manager

Rodburn
11.2018 - Current
  • Enhanced communication between departments to improve collaboration and streamline workflow.
  • Negotiated contracts with vendors or partners effectively, securing favorable terms while maintaining strong relationships.
  • Oversaw budgeting, forecasting, and financial management to optimize resource allocation and control costs.
  • Coordinated with sales teams to create innovative marketing strategies that improved brand awareness and generated leads.

Operations Manager

SIRVA
11.2011 - 10.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Reservations Team Leader

Intrepid Travel
05.1998 - 05.2011
  • Collaborated with sales and marketing teams to create targeted promotions that boosted reservation numbers.
  • Reduced no-show rates through diligent follow-up calls and emails, maximizing room occupancy rates during peak periods.
  • Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
  • Monitored competitor pricing strategies, adjusting hotel rates accordingly to remain competitive in the market without sacrificing profitability.
  • Enhanced customer satisfaction by efficiently managing reservations and providing personalized assistance.
  • Conducted regular training sessions for reservation agents, improving their skills and knowledge to better serve customers.
  • Negotiated discounted rates with travel agencies, driving additional business while maintaining revenue goals.
  • Audited agent performance regularly, identifying areas of improvement and implementing corrective actions where necessary.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Education

Associate Diploma Travel - Tourism And Travel Management

William Angliss Institute of TAFE
Melbourne, VIC

Skills

  • Software implementation
  • Operations management
  • Cross-functional team coordination
  • Customer relationship management (CRM)
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills

Timeline

Business Solutions Manager

Rodburn
11.2018 - Current

Operations Manager

SIRVA
11.2011 - 10.2018

Reservations Team Leader

Intrepid Travel
05.1998 - 05.2011

Associate Diploma Travel - Tourism And Travel Management

William Angliss Institute of TAFE

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Heidi Skjonnemand