Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heidi Whitmore

Urraween,Australia

Summary

Dedicated and experienced retail supervisor with a strong background in leadership, customer service, and operations management. Adept at overseeing daily store activities, training staff, and ensuring excellent customer experiences. Proven ability to drive sales, enhance team performance, and maintain high operational standards. Known for being a fast learner and a strong team player. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Supervisor

Petbarn
01.2022 - Current
  • Oversee daily store operations, ensuring smooth and efficient workflow
  • Lead, train, and mentor a team to achieve sales and service goals
  • Manage inventory, merchandising, and stock replenishment
  • Handle customer inquiries, concerns, and escalations to ensure satisfaction
  • Ensure compliance with company policies, health and safety regulations

Second-in-Charge (2IC)

Shell
01.2020 - 01.2022
  • Assisted in managing store operations and staff supervision
  • Provided excellent customer service and resolved issues efficiently
  • Managed cash handling, stock control, and daily reports
  • Ensured compliance with safety and operational procedures
  • Supported store manager in achieving sales targets and team development

Education

Year 11 Completion -

01.2007

Skills

  • Fast learner
  • Team player
  • Leadership and Team Management
  • Customer Service Excellence
  • Retail Operations and Inventory Management
  • Sales and Merchandising
  • Conflict Resolution and Problem-Solving
  • Cash Handling and POS Systems
  • Training and Staff Development
  • Health and Safety Compliance

References

Tom Dachs, Assistant Manager, Petbarn

Timeline

Supervisor

Petbarn
01.2022 - Current

Second-in-Charge (2IC)

Shell
01.2020 - 01.2022

Year 11 Completion -

Heidi Whitmore