Heidi Whyatt
Leeton,NSW
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer/client needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Casual Team Member
Woolworths
02.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Processed customer transactions using cash register till.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Trainee
My Plan Connect
01.2022 - Current
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Handled day-to-day customer or client questions via telephone or email.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Disability Support Worker
My Plan Connect
08.2022 - 12.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided patient and family education on available resources and self-care strategies.
Waitress
Leeton Hotel
04.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree -
Leeton High School
Leeton, NSW09.2024
Skills
- Member Support
- Operational Efficiency and Safety
- Customer Transactions
- Merchandise Carrying
- Team Member Motivation
- Improvement Plans
- Team Collaboration
- Providing Feedback
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Certification
Currently undertaking a Certificate III in Business Services through Acacia Training
Timeline
Disability Support Worker
My Plan Connect
08.2022 - 12.2022
Casual Team Member
Woolworths
02.2022 - Current
Trainee
My Plan Connect
01.2022 - Current
Waitress
Leeton Hotel
04.2021 - 03.2022
No Degree -
Leeton High School
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