Heidi Willis
Skye,VIC
Summary
Adept at transforming client visions into reality, I leveraged my advanced coloring skills and strong communication to build a loyal clientele at Ullane Salon and as a self-employed personal hairdresser. My dedication to continuous education and expert blow-drying techniques resulted in a significant increase in referrals, underscoring my ability to exceed client expectations and foster lasting relationships. Experienced Stylist 6 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to tools and products to achieve desired outcomes.
Overview
7
7
years of professional experience
Work History
Personal Hairdresser
Self Employed
08.2018 - Current
- Established a reputation for excellence in the industry, resulting in increased referrals and positive word-of-mouth marketing.
- Prioritized client safety by adhering strictly to sanitation protocols when using tools, equipment, or chemicals during hair treatments.
- Successfully upsold additional salon services or products based on each client''s needs after conducting thorough consultations.
- Developed a loyal clientele base by building strong relationships and ensuring positive experiences during each visit.
- Streamlined appointment scheduling for timely and efficient service, improving overall client experience.
- Increased efficiency in handling multiple appointments simultaneously by mastering innovative time-management strategies.
- Achieved healthy hair growth for clients with appropriate trimming schedules, product recommendations, and home-care advice.
- Delivered exceptional customer service by attentively listening to client needs and providing expert advice on suitable solutions.
- Enhanced client satisfaction by providing personalized hair styling services tailored to individual preferences.
- Incorporated up-to-date color techniques such as balayage or ombre in services provided, creating custom looks that suited clients'' personal style.
- Maintained cleanliness and organization of workstation, contributing to a professional salon environment.
- Assisted with inventory management, ensuring adequate stock levels of essential products for daily operations.
- Managed time efficiently during appointments to maintain punctuality while still delivering quality service.
- Promoted salon offerings through engaging social media presence, attracting new clients and maintaining relationships with existing ones.
- Participated in ongoing education opportunities to stay current on trends and enhance technical skills.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
Hairdresser
Ullane Salon
02.2018 - 06.2018
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
Education
No Degree - Hairdressing
Studio Hairdressing Academy
Frankston, VIC02.2018
Skills
- Strong Communication Skills
- Effective Time Management
- Client Relationship Building
- Sales and Upselling Techniques
- Team collaboration abilities
- Appointment scheduling efficiency
- Scalp massage techniques
- Social Media Promotion
- Precision Hair Styling
- Customized Hair Recommendations
- Continuous Education Pursuit
- Detailed Consultations
- Professional Product Knowledge
- Personalized Hair Treatments
- Advanced Coloring Skills
- Expert Blow-Drying
- Quick Learner
- Detail-orientated
- Advanced communication skills
- Client consultation
- Relationship building and management
- Customer Consultation
- Sanitation Practices
- Styling Tools
- Appointment Scheduling
- Highlights and lowlights
- Appointment Coordination
- Color Corrections
- Business Management
- Continuing education
- Customer Education
- Cuts for women
Timeline
Personal Hairdresser
Self Employed
08.2018 - Current
Hairdresser
Ullane Salon
02.2018 - 06.2018
No Degree - Hairdressing
Studio Hairdressing Academy
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