Heidie Tobias
Taytay,Rizal Philippines
Summary
Dynamic professional with a strong background in customer service and housekeeping, honed at Murray Rhein Solution Inc. Proven ability to enhance guest relations and maintain high cleanliness standards. Skilled in supply inventory management and staff training, fostering a collaborative environment that boosts productivity and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
Murray Rhein Solution Inc.
09.2019 - 05.2025
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Prepared rooms with top-notch standards every time.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
Administrative Officer
Land King Acres Devt. Corp.
02.2011 - 03.2016
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Created, prepared, and delivered reports to various departments.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Concierge Agent
Eastwood Mall Philippines
07.2009 - 09.2010
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
Store Supervisor
Zizzling Zone
03.2001 - 05.2002
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
Education
Certificate IV - BS Computer Science
University of Perpectial Help Rizal
Las Piñas City PhilippinesSkills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Excellent oral and written communication
- Hospitality background
- Staff training
- Supply inventory management
- Inventory control
- Building maintenance
- Guest relations
- Multitasking and organization
- Time management
- Work planning and organization
Certification
Housekeeping NCII
Reference
Mariebeth Savellano - Finance Manager
+639328445132
Maylene Martinez. - Tesda Instructor
+639566689828
Timeline
Housekeeping Aide
Murray Rhein Solution Inc.
09.2019 - 05.2025
Administrative Officer
Land King Acres Devt. Corp.
02.2011 - 03.2016
Concierge Agent
Eastwood Mall Philippines
07.2009 - 09.2010
Store Supervisor
Zizzling Zone
03.2001 - 05.2002
Certificate IV - BS Computer Science
University of Perpectial Help Rizal