Heidy Ceballos
Gold Coast,QLD
Summary
Reliable cook's assistant dedicated to excellence and fast kitchen work. Take on tasks without supervision and stand in for various job titles efficiently. Expert in food preparation and decreasing kitchen spending.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
OmniRecruit
Gold Coast, QLD
03.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Processed payments by credit or debit card.
- Greeted guests upon arrival to the event and directed them to their seats.
- Maintained a professional attitude while interacting with guests during the event.
- Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Sliced meats and other ingredients according to recipe specifications using knives or machines.
- Followed health and safety regulations while handling food and beverages.
Call Center Representative
Foundever Australia
Gold Coast, QLD
01.2023 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues quickly and effectively.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Attended regular training sessions on updates and changes within the organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Customer Telephone Liaison - Resolution Specialist
Sutherland Global Services
Bogota, Colombia
06.2021 - 10.2022
- Interacted with internal departments such as titles, billing, collections, technical support, to ensure complete resolution of complex cases.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
- Assisted customers with questions about their loan application status or requirements.
- Provided guidance on how to improve credit scores in order to increase chances of obtaining a loan modification.
- Developed detailed reports outlining customer accounts, payment history, delinquency status, and any relevant information related to the vehicle loan process.
Education
Certificate III - Commercial Cookery
Imagine Education Australia
Gold Coast11-2024
Diploma - Hospitality Administration and Management
Imagine Education Australia
Gold Coast, QLD12-2023
Certificate - Local Tourism Development
SENA
Bogota, Colombia12-2021
Some College (No Degree) - Hospitality And Life On Board
Seven Seas Group
Bogota, Colombia05-2021
High School Diploma -
Cundinamarca Bilingual School
Bogota, Colombia12-2017
Skills
- Bilingual fluency
- Data Entry and Reporting
- Critical Thinking
- Problem Resolution
- Verbal Communication
- Multitasking
- Networking
- Customer service abilities
- Adaptability under pressure
- Patience and understanding
Affiliations
- Cycling
- Dancing
- Swimming
- Singing
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
Chef Geoff - 0467164671
Estefania - 0466433158
Carlo - 0401037838
Timeline
Food and Beverage Attendant
OmniRecruit
03.2023 - Current
Call Center Representative
Foundever Australia
01.2023 - Current
Customer Telephone Liaison - Resolution Specialist
Sutherland Global Services
06.2021 - 10.2022
Certificate III - Commercial Cookery
Imagine Education Australia
Diploma - Hospitality Administration and Management
Imagine Education Australia
Certificate - Local Tourism Development
SENA
Some College (No Degree) - Hospitality And Life On Board
Seven Seas Group
High School Diploma -
Cundinamarca Bilingual School
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