Heidy Nefertiti
South Yarra,VIC
Summary
Enthusiastic and customer-focused professional with experience in retail, hospitality, and service industries. Skilled in cash handling, customer assistance, cleaning, and teamwork, with a strong ability to remain professional and efficient in fast-paced environments. Passionate about creating positive experiences for customers and working collaboratively in a dynamic setting.
Overview
8
8
years of professional experience
Work History
Sales Associate
Yes Optus
09.2024 - 03.2025
- Delivered exceptional customer service by understanding client needs and offering tailored mobile and broadband solutions
- Consistently met and exceeded sales targets, contributing to overall store performance and revenue growth
- Provided in-depth product knowledge and technical support for Optus products and services, ensuring customer satisfaction and retention
- Actively managed inventory and merchandising, ensuring a well-organized, visually appealing sales environment
- Processed customer transactions, including purchases, upgrades, and returns, while maintaining a high level of accuracy
- Assisted in the execution of promotional campaigns and upselling initiatives to drive product and service adoption
- Maintained strong relationships with customers, addressing inquiries and resolving issues in a timely and professional manner
Waitress
Cafe at Provincial
08.2024 - 10.2024
- Delivered outstanding customer service in a fast-paced, high-volume café environment, ensuring a positive dining experience for all guests
- Greeted and seated customers, provided menu recommendations, and answered questions about menu items and specials
- Accurately took and processed food and beverage orders, communicating with kitchen staff to ensure timely and correct orders
- Handled cash and credit transactions, ensuring accuracy in processing payments and providing customers with receipts
- Managed multiple tables simultaneously, balancing efficiency with a focus on customer satisfaction and comfort
- Collaborated with team members to maintain a clean and organized dining area, including resetting tables and replenishing supplies
- Addressed customer inquiries and resolved complaints promptly, ensuring a high level of guest satisfaction and repeat business
Pharmacist Assistant
Chemist Warehouse
09.2023 - 08.2024
- Role (Aisle Leader of Skincare - Full Timer)
- Retail visual merchandising, being acknowledge with the skincare section (such a scanning the gaps and investigate it) and always updating new skincare products by joining the training
- Customer Service, explain the value of the products to the customers and make sure they can use it safely (especially with the pharmacy medicines)
- Pick and pack orders for delivery and in-store pickup, make sure and pick all the products that has been ordered by the customer correctly
- Process sales and transaction, helping the till to check out the customer items and make a decision to do a return or refund products as what the policy written
- Communicating with the agencies by emailing and credit the products issues
Packer
Flavorite Hydroponic Tomatoes Pty Ltd
11.2022 - 08.2023
- Prepare finished products of fruits (such as Tomatoes, Cucumber, Blueberries, Capsicum) for packaging and shipment based on KPIs
- Quality checking that the fruits we need to pack are present before wrapping them securely according to company (Coles, Woolworths, Aldi, import to Singapore, etc) standards or requirements, then loading up the goods on pallets ready for shipping
Committee Member of Working Group Division
05.2017 - 07.2017
- Company Overview: ASEAN Youth Initiative Empowerment Program (AYIEP), organized by Asean Studies Center Universitas Gadjah Mada
- ASEAN Youth Initiative Empowerment Program (AYIEP), organized by Asean Studies Center Universitas Gadjah Mada
Education
Bachelor - Public Policy And Management
Universitas Gadjah Mada
Yogyakarta, Indonesia11.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Cash handling
- Flexible schedule
- Outgoing personality
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Stocking and receiving
- Store opening and closing
- POS system operation
- Friendly and outgoing
- Merchandising
- Upselling and cross selling
Languages
English
Professional Working
Timeline
Sales Associate
Yes Optus
09.2024 - 03.2025
Waitress
Cafe at Provincial
08.2024 - 10.2024
Pharmacist Assistant
Chemist Warehouse
09.2023 - 08.2024
Packer
Flavorite Hydroponic Tomatoes Pty Ltd
11.2022 - 08.2023
Committee Member of Working Group Division
05.2017 - 07.2017
Bachelor - Public Policy And Management
Universitas Gadjah Mada
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