HEII TAI
Summary
Dedicated and proactive professional with hands-on experience in customer service and support roles. Proven ability to work effectively in diverse environments, including a factory setting where I provided assistance to individuals with disabilities, ensuring quality and efficiency in production tasks. Experienced Sales Associate at Lady M, adept at engaging with customers, providing detailed product knowledge, and managing sales transactions. Skilled in maintaining a high standard of service, including attention to guests' needs and handling cash and inventory management. Multilingual in English, Mandarin, and Cantonese, with a strong ability to communicate across various contexts and deliver exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Sunnyfield Disability Services
10.2023 - Current
- Collaborating with individuals with disabilities in a factory environment, providing support with daily tasks and ensuring a safe and productive workspace.
- Provided guidance and support to factory workers with disabilities, ensuring they felt comfortable and confident in their tasks.
- Carefully monitored the quality of packaging and other processes, ensuring that all products met high standards.
- Effectively organized and assigned tasks, adapting workflows to accommodate individual needs and strengths.
- Prioritized the safety of all workers.
- Offered patient training and encouragement, helping workers with disabilities to develop their skills and enhance their job performance.
Sales Associate
Lady M
02.2022 - 08.2023
- Promoted and sold a variety of cakes to customers, offering detailed descriptions of flavors and ingredients tailored to individual tastes.
- Assisted customers in placing orders, ensuring their preferences and special requests were accurately recorded.
- Provided exceptional customer service by addressing inquiries, offering cake recommendations, and delivering orders to their tables.
- Paid careful attention to guests' needs, including proactively refilling water glasses and ensuring a comfortable dining experience.
- Managed the checkout process, including handling cash transactions and processing payments accurately.
- Ensured the cleanliness and organization of tables and dining areas, contributing to a positive customer experience.
- Coordinated with kitchen staff to properly store cakes in refrigerators according to expiration dates.
- Conducted inventory checks to maintain stock levels and ensure product availability.
- Completed end-of-day financial settlements, reconciling cash and ensuring accurate record-keeping.
Education
Bachelor of Communications - Digital And Strategic Communication
University of Technology Sydney
High School -
Macau Baptist College
MacauSkills
Technical Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with POS systems and cash handling
Soft Skills:
Excellent customer service and communication
Strong problem-solving and decision-making abilities
Ability to work effectively in a team and independently
High attention to detail and organizational skills
Language Proficiency:
Fluent in English, Mandarin, Cantonese
Timeline
Disability Support Worker
Sunnyfield Disability Services
10.2023 - Current
Sales Associate
Lady M
02.2022 - 08.2023
Bachelor of Communications - Digital And Strategic Communication
University of Technology Sydney
High School -
Macau Baptist College
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