Heike Gebkenjans
Furner,SA
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert H&L user.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Bompas
Beachport, SA
01.2022 - Current
- Scheduled work hours for 12 employees to achieve adequate manpower coverage.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Hospitality Manager
Cafe Engels
Germany
01.2020 - 12.2021
- Increased customer service ratings significantly through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
Banking Economics - Banking And Management
GAW Rastede
Germany05.2018
Professional Trainig - Banking And Financial Support Services
Berufsbildende Schulen Papenburg
Germany01.2011
Technical College Entrance Qualification - Economics
Berufsbildende Schulen Papenburg
Germany07.2008
Skills
- Effective Customer Service
- Solution Coordination
- Team Meetings
- Operational Efficiency
- Front Desk Operations
Certification
- RSA, EOT- Feb 2022
- Approval Responsible Person, Government of South Australia - Jun 2022
Languages
German
Native or Bilingual
French
Limited Working
Timeline
Hospitality Manager
Bompas
01.2022 - Current
Hospitality Manager
Cafe Engels
01.2020 - 12.2021
Banking Economics - Banking And Management
GAW Rastede
Professional Trainig - Banking And Financial Support Services
Berufsbildende Schulen Papenburg
Technical College Entrance Qualification - Economics
Berufsbildende Schulen Papenburg