Heilala Mcmahon
Parkes
Summary
Results-driven management professional with extensive experience in leading branch operations and maximising efficiency in fast paced, high pressure work environments. Able to effectively communicate with a diverse range of people to develop strong and positive relationships. Reliable and adaptable, with excellent skills in leadership, customer service and administration.
Overview
9
9
years of professional experience
Work History
Branch Manager
National Australia Bank
Parkes, Forbes, Condobolin NSW
08.2021 - Current
- Develop and lead team of financial advisors, enhancing their skills with comprehensive training programs.
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Maintain friendly and professional customer interactions in a high pressure, fast paced environment.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthen relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensure exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Submit home loan, credit card and personal loan applications to underwriter for verification and recommendation.
- Increase customer satisfaction with personalised banking solutions, tailoring services to meet individual financial goals.
- Oversee daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Team Leader
Spinifex Recruiting
Parkes, Dubbo NSW
01.2018 - 07.2021
- Train, mentor and lead a dynamic team of recruitment consultants and adminstrative assistants within the Parkes and Dubbo offices, providing full technical and overall support to ensure a successful and seamless service to our customers and clients
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Conduct weekly one on one meetings and six monthly peformance reviews with staff members
- Maintained strong relationships with our clients in Parkes and Dubbo area
- Drive business development and client relationships to establish placement and employment opportunities
Recruitment Consultant
Spinifex Recruiting
Parkes, NSW
01.2017 - 01.2018
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
Administrative Assistant / Customer Service Representative
Spinifex Recruiting
Parkes, NSW
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
Education
Certificate - Professional Banking Financial Services
FINSIA - Chartered Banker Institute
11-2023
Certificate - DCA Financial Credit Assessment
FINSIA
09-2021
Certificate III - Business Administration
TAFE NSW
PARKES01-2016
High School Diploma -
Red Bend Catholic College
FORBES, NSW09-2015
Certificate II - Business Administration
TAFE, NSW
PARKES01-2015
Certificate III - Mining Resources And Infastructure
TAFE NSW
FORBES01-2015
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Business development
- Proficient in a variety of systems - Microsoft office suits, SAP, SIEBEL, Nabone, OBP, Convenience Banking, One note and Power BI
- Employee development
Timeline
Branch Manager
National Australia Bank
08.2021 - Current
Team Leader
Spinifex Recruiting
01.2018 - 07.2021
Recruitment Consultant
Spinifex Recruiting
01.2017 - 01.2018
Administrative Assistant / Customer Service Representative
Spinifex Recruiting
01.2016 - 01.2017
Certificate - Professional Banking Financial Services
FINSIA - Chartered Banker Institute
Certificate - DCA Financial Credit Assessment
FINSIA
Certificate III - Business Administration
TAFE NSW
High School Diploma -
Red Bend Catholic College
Certificate II - Business Administration
TAFE, NSW
Certificate III - Mining Resources And Infastructure
TAFE NSW