Heilala Talakai
Sydney,NSW
Summary
Proven Housekeeping Room Attendant with a track record of enhancing guest satisfaction at Marriot Hotel through meticulous attention to detail and a strong commitment to health standards compliance. Skilled in guest relations and maintaining pristine environments, consistently improving room readiness efficiency by over 20%. Adept at teamwork and leveraging excellent communication to elevate service quality.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Marriot Hotel
09.2015 - 07.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
None - Early Childhood Education
Tupou High School
TongaSkills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Team building
- Excellent Communication
- Active Listening
- Process Improvement
- Health Standards Compliance
- Attention to Detail
- Heavy Lifting
- Professional and Courteous
- Multitasking
- Work Planning and Organization
- Health and safety compliance
- Teamwork and Collaboration
- Housekeeping
Timeline
Housekeeping Room Attendant
Marriot Hotel
09.2015 - 07.2017
None - Early Childhood Education
Tupou High School
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