Heimata Currie
Kenmore Hills,QLD
Summary
Reliable, customer-oriented individual offering over 3 years of experience in retail operations and over 1 year in team management. Skilled at training and encouraging staff toward advancement by leveraging an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand customer retention and revenue streams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Store Manager
House of CB, David Jones
Brisbane CBD, QLD
03.2023 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Organized visual merchandise displays according to new seasons.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Sales Assistant
House of CB, David Jones
Brisbane CBD, QLD
11.2021 - 03.2023
- Created a positive, welcoming, and personalised shopping experience when engaging with our customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Waitress
Good Grace Cafe
Kenmore, QLD
03.2021 - 11.2021
- Greeted customers, seated them, and presented them with menus
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked in with customers to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Lourdes Hill College
Hawthorne, Brisbane, QLD10-2022
Skills
- Problem-Solving
- Retail Operations
- Detail Oriented
- Dependable and reliable
Computer Skills
- Basic computer skills - Word processor, file management, general navigation internet
- Data entry
- Excel, Word
Certification
Diploma of Business 06/2022
Bachelor Fashion Design 07/2024 - 2028 (Commencing this year)
References
References available upon request.
Timeline
Retail Store Manager
House of CB, David Jones
03.2023 - Current
Retail Sales Assistant
House of CB, David Jones
11.2021 - 03.2023
Waitress
Good Grace Cafe
03.2021 - 11.2021
High School Diploma -
Lourdes Hill College
Diploma of Business 06/2022
Bachelor Fashion Design 07/2024 - 2028 (Commencing this year)
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