Heino Sheppard
Potchefstroom,South Africa
Summary
Confident and passionate final year student with a dedication to learning and development. Excited to utilize education to gain experience and help work to contribute to the growth and success of a high-performing organization.
Strong commitment to delivering efficient work and ability to lead both self and teams towards goal achievement.
Demonstrates strong teamwork, problem-solving, and time-management skills.
2026 will see a graduate with foundational knowledge, prepared to start a career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
Work History
Call Center Team Member - Casual
Novalife
04.2024 - 12.2024
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Improved customer satisfaction by quickly helping each person find desired items.
- Evaluated customer needs and feedback to drive product and service improvements.
Hospitality Team Member: Events Bar Tender/Waiter
J.C. Reynolds Co.
01.2023 - 11.2023
- Working as a bartender/waiter at events
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Provided excellent customer service at the bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
General Labourer - Vacation Role
PumpSpec
10.2021 - 02.2022
- Assisted in the restoration and replacement of broken pumps and motors on waste water treatment plants
- Performed routine maintenance and cleaning on site
- Assisted in daily operation of waste water treatment plant
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
House Sitter
Vaalpark Community
02.2020 - 12.2020
- Communicated with homeowner via phone or text.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Set security system using passcode and kept appropriately armed while at property and away.
SOUND TECHNICIAN AND GENERAL ASSISTANT
Christian Community Church Vanderbijlpark
02.2018 - 11.2020
- Reduced feedback issues during sermons and church events by strategically placing microphones and monitoring speaker output levels accordingly.
- Regulated volume level and sound quality during sermons and church events.
- Improved sound quality by efficiently setting up and maintaining audio equipment for various events.
- Controlled microphones, sound levels and outputs
- Assisted with uptake of tithes and offerings,
- Counting and recording cash offering
- Assisted with general bookkeeping tasks
MEDIA DISTRIBUTOR
Network 24
02.2018 - 11.2020
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Communicated regularly with dispatcher for delivery route details and changes.
- Developed strong customer base through efficient and reliable service.
- Processed customer payments and kept accurate financial records.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Processed payments, made change, and provided receipts.
Sound Technician and General Assistant
NHK Vanderbijlpark
01.2018 - 01.2020
- Responsible for operation of the sound and presentation equipment
- Occasionally assisted with bookkeeping
Media Distributor
Network 24
01.2018 - 01.2020
- Receiving and processing media pieces
- Distributing media pieces to various clients
Volunteer
Vaalpark Community Church
01.2015 - 02.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging and smooth-running events by helping with organization and planning.
- Supported efficient operations in preparing meals and organizing supplies.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
SOUND TECHNICIAN AND GENERAL ASSISTANT
Christian Community Church Vaalpark
01.2016 - 12.2018
- Reduced feedback issues during sermons and church events by strategically placing microphones and monitoring speaker output levels accordingly.
- Regulated volume level and sound quality during sermons and church events.
- Improved sound quality by efficiently setting up and maintaining audio equipment for various events.
- Controlled microphones, sound levels and outputs
- Assisted with uptake of tithes and offerings,
- Counting and recording cash offering
Lawn Mower
Private Community Members
02.2014 - 12.2014
- Mowed lawns of residential properties and at Vaalpark Christian Community Church during holidays and on weekends to maintain grass length.
- Removed debris and waste from outdoor areas.
- Removed grass clippings and leaves from property using blower.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Obtained feedback from customers to identify areas of improvement.
Dog Walker
Private People in the Community
01.2013 - 12.2013
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Enhanced pet well-being by conducting daily walks across varied terrains.
- Increased repeat business by providing exceptional care and attention to pets.
- Maintained safety and control of pets in various environments, preventing any incidents.
Education
Bachelor of Commerce - Business Sciences With Business Management
North-West University
Potchefstroom, South Africa11-2025
High School -
Transvalia High School
Vanderbijlpark, South Africa12-2020
Skills
- Leadership
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Ability to work under pressure
- Ability to work independently as well as under supervision
- Excellent team player
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Reliability and punctuality
- Initiative and Self-motivation
- Strong teamwork
- Computer skills
- Multitasking Abilities
- Effective planning
- Detail-oriented
- Conflict management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Effective communication
- Self motivation
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Professionalism
- Interpersonal communication
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Interests
- Playing Sports - Golf
- Gym Workouts
- Team Sports - Rugby Union
Timeline
Call Center Team Member - Casual
Novalife
04.2024 - 12.2024
Hospitality Team Member: Events Bar Tender/Waiter
J.C. Reynolds Co.
01.2023 - 11.2023
General Labourer - Vacation Role
PumpSpec
10.2021 - 02.2022
House Sitter
Vaalpark Community
02.2020 - 12.2020
SOUND TECHNICIAN AND GENERAL ASSISTANT
Christian Community Church Vanderbijlpark
02.2018 - 11.2020
MEDIA DISTRIBUTOR
Network 24
02.2018 - 11.2020
Sound Technician and General Assistant
NHK Vanderbijlpark
01.2018 - 01.2020
Media Distributor
Network 24
01.2018 - 01.2020
SOUND TECHNICIAN AND GENERAL ASSISTANT
Christian Community Church Vaalpark
01.2016 - 12.2018
Volunteer
Vaalpark Community Church
01.2015 - 02.2019
Lawn Mower
Private Community Members
02.2014 - 12.2014
Dog Walker
Private People in the Community
01.2013 - 12.2013
Bachelor of Commerce - Business Sciences With Business Management
North-West University
High School -
Transvalia High School
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