Heirez Kazzandra Chavez
Sydney,NSW
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Neon Global
11.2023 - 05.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Assistant Store Manager
EG Group
02.2023 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Waitress
Bro Pocha
11.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork.
- Maintained spirit of teamwork and productivity among fellow employees.
Receptionist
Yeh's Group
10.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Delivered excellent customer services, promptly addressing concerns and questions.
Education
BBA - Economics
S P Jain School of Global Management
Olympic Park05-2023
High School Diploma -
Meridian International Learning Academy
Quezon City, Philippines05-2020
Skills
- Inventory management
- Customer service
- Multitasking and organization
- Sales strategies and Loss prevention
- Team leadership
- Stock replenishment and Sales promotions
- Communication (verbal/written)
- POS system operation
- Branding and logo design
- Web design and Video editing
- Creative design thinking
- Presentation design
- Adobe Photoshop & After Effects
- Microsoft Office proficiency
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Chinese (Mandarin)
Limited Working
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or After Effects
- Acting and Theatre
- Hiking and Trekking
- Playing Sports and eSports
Timeline
Store Supervisor
Neon Global
11.2023 - 05.2025
Assistant Store Manager
EG Group
02.2023 - 02.2025
Waitress
Bro Pocha
11.2022 - 04.2023
Receptionist
Yeh's Group
10.2022 - 12.2022
BBA - Economics
S P Jain School of Global Management
High School Diploma -
Meridian International Learning Academy
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