Summary
Overview
Work History
Skills
Availability
Certification
References
Timeline
Generic

Helainah Williams

Abbotsford,VIC

Summary

I am a young gun, have been out of home alone since 13 and working and have lived all over Sydney during my teenage years. I have plenty of experience in different industries and am such a engaging quick learner.


Short info of my main industry roles.


Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.


Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety.


Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Traffic Controller

We Traffix
02.2024 - Current
  • All experience from previous Traffic Control Roles.

Gaming Supervisor

Black Rhino Group
11.2023 - 02.2024
  • All experience from previous bar and gaming attendee roles.
  • Counting all cash in hotel at end of day; ATMS, CRTS, Gaming machines, TAB & Keno terminals & Hotel Floats.
  • Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized bar and gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
  • Reset and refilled machines following major payouts.
  • Monitored patrons for signs of compulsive gambling.
  • Streamlined communication between bar staff and security personnel to maintain a safe environment.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
  • Fixing all TAB, Keno & Gaming machines of significant concerns, broken machines, out-of-order games and problems.
  • Answering phone calls for hotel, making bookings for bistro & functions and dealing with any complaints.
  • Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.
  • Reset and refilled slot machines with tickets and money.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

Traffic Controller

Garde Services/ The Traffic Marshall & ETM.
03.2023 - 10.2023
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow bats for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Controlled pedestrian movements to prevent intrusion in work zones.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Set/ pack up's on all Portable traffic lights/ boom gates
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Maintained a safe work environment for all client crews by implementing appropriate traffic control measures during projects.
  • Expedited emergency response times by swiftly managing lane closures and rerouting traffic around accident scenes.
  • Good knowledge of reading TMP's.
  • Quick set up's and pack up's.
  • Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
  • Served as a valuable resource for resolving complex traffic-related issues, offering insights and recommendations based on extensive industry knowledge and experience.
  • Conducted routine maintenance checks on traffic control devices to manage wear and tear.

Junior Recruitment Consultant

IRSO Recruitment
10.2022 - 02.2023
  • Assigning candidates to work required from Clients.
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

Freight Handler

Allied Express Transport
07.2021 - 10.2022
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Operated pallet jacks to unload freight containers of varying weight and size.
  • Sorted and organized packages to make deliveries to correct address.
  • Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
  • Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
  • Assisting drivers with Manifest reports and loading trucks in timely manner.
  • RF scanning all freight onto belt.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Sorting freight in all areas of Depot.
  • Manual sortation of freight.
  • Locating lost freight.

Sales Associate

Footlocker Hurstville
08.2020 - 03.2021
  • Operating POS & handhelds
  • Operating and reconciling EFTPOS & point of sale terminals
  • Answering phone calls
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Processing and receiving orders
  • Assisting with store stocktakes
  • Money handling and payment facilitation
  • Opening & Closing store procedures.

Bar & Gaming Attendant

Grand Hotel Rockdale
07.2020 - 07.2021
  • All experience from previous Hotel role.
  • Supervising training.


Bar & Gaming Attendant

Riverwood Hotel
10.2019 - 07.2020
  • Managing gaming machine & tables
  • Managing TAB & Keno gaming systems
  • Monitoring Guest behaviour & spending
  • Maintaining and enforcing responsible gaming practices Money handling and payment facilitation
  • Operating and reconciling EFTPOS & point of sale terminals
  • Assisting with Food & Beverage service
  • Opening and closing of pub Serving of food in bistro and cleaning up of patrons tables

Crew Member

McDonalds
03.2015 - 03.2019
  • Serving orders
  • Handling POS and cash facilities
  • Taking orders from customers
  • General cleaning duties
  • Preparing food
  • Cash Register attendant
  • Barista – McCafé.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Skills

  • Ability to work well under pressure
  • Patience and Tolerance
  • Telephone and computer skills
  • Ability to work autonomously
  • Friendly team player
  • Committed & Dedicated
  • Able to work in a fast-paced environment
  • Well presented
  • Two-way radio proficiency
  • Traffic Monitoring
  • Critical Thinking
  • Strong multitasking
  • Customer Service

Availability

Monday - Sunday 

Certification

Construction:

TCP, IMP

White Card


Hospitality:

RSA Certification (All states except TAS)

RCG Certification (NSW)


References

Please enquire for any references.

Timeline

Traffic Controller

We Traffix
02.2024 - Current

Gaming Supervisor

Black Rhino Group
11.2023 - 02.2024

Traffic Controller

Garde Services/ The Traffic Marshall & ETM.
03.2023 - 10.2023

Junior Recruitment Consultant

IRSO Recruitment
10.2022 - 02.2023

Freight Handler

Allied Express Transport
07.2021 - 10.2022

Sales Associate

Footlocker Hurstville
08.2020 - 03.2021

Bar & Gaming Attendant

Grand Hotel Rockdale
07.2020 - 07.2021

Bar & Gaming Attendant

Riverwood Hotel
10.2019 - 07.2020

Crew Member

McDonalds
03.2015 - 03.2019

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Helainah Williams