Helanka Nawamali Deegoda Gamage
10 Burrows Pl Parmelia,WA
Summary
Medical Assistant with extensive experience at United Nations- IOM, specializing in health assessment coordination and effective patient communication. Proven track record in optimizing patient flow and improving service quality while maintaining strict adherence to HIPAA regulations. Acknowledged for high accuracy in data entry and commitment to creating a supportive environment for diverse populations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
United Nations- IOM
Sri Lanka
01.2019 - 07.2025
- Working as a medical assistant for over six years at IHAP in the United Nations Migration Health Unit, which is working alongside the Ministry of Health, Nutrition, and Indigenous Medicine in Sri Lanka.
- The main responsibility is to handle all the applicants, helping and guiding them smoothly through their health assessment.
- Use culturally appropriate behavior, respecting individual backgrounds.
- Scheduled patient appointments and managed electronic calendars effectively.
- Educated patients on medication instructions and follow-up care procedures.
- Managed inventory of medical supplies and restocked as needed.
- Communicated with patients regarding test results and laboratory services efficiently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system on a daily basis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported administrative staff by processing payments.
Business Manager
International Business Management - Queen’s Asia International
Guangzhou, China
01.2018 - 01.2019
- Facilitated communication with international customers, leveraging multilingual skills to enhance interactions.
- Actively participated in business meetings to develop and implement strategic plans for company growth.
- Evaluated performance metrics against set goals, initiating targeted development plans as needed.
- Attended industry shows and conventions to identify and expand market opportunities.
- Prepared daily and weekly reports detailing sales potential, customer needs, and product pricing.
Guest Relations Executive
Ceylon Hotel corporation
01.2018 - 04.2018
- Led front office staff as full-time GRE Manager, enhancing operational efficiency.
- Analyzed customer feedback to establish strategic directions for hotel improvement.
- Appraised team performance and generated regular reports to track progress.
Education
International Relations Course
University of Colombo
01.2018
Bachelor of Arts - Modern Languages
University of Kelaniya
01.2017
Advance Course in Chinese Language (Scholarship)
Chongqing Normal University
01.2017
Master of Science - Public Health
University of Western Australia
Perth, WASkills
- Effective communication skills
- Computer proficiency
- Management expertise
- Leadership abilities
- Health assessment coordination
- Data entry precision
- Electronic health records management
Languages
Chinese (Mandarin)
Professional
French
Limited
sinhala
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Assistant
United Nations- IOM
01.2019 - 07.2025
Business Manager
International Business Management - Queen’s Asia International
01.2018 - 01.2019
Guest Relations Executive
Ceylon Hotel corporation
01.2018 - 04.2018
International Relations Course
University of Colombo
Bachelor of Arts - Modern Languages
University of Kelaniya
Advance Course in Chinese Language (Scholarship)
Chongqing Normal University
Master of Science - Public Health
University of Western Australia
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