Summary
Overview
Work History
Education
Skills
Objectives Attributes
Personal Information
Hobbies and Interests
Reading, History and Travel
Timeline
Generic

HELAYNA ROBINSON

Oran Park, NSW,NSW

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Operations and Logistics Manager

Fineline Global Brands
10.2022 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Gained strong leadership skills by managing projects from start to finish.
  • Manage 3 retail stores and multiple warehouses

Business Owner

On The Move Logistics Pty Ltd
09.2020 - Current
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Established strong customer relationships through excellent communication and attentive service.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

SENIOR SUPERVISOR

TIGERS INTERNATIONAL SOLUTIONS/FORMERLY SUPPLY LINQ
07.2013 - 09.2019
  • Identified underperforming areas and implemented effective process improvements.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assessed problems and conflicts and resolved independently.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.

21C (FRM)

SUPPLY LINQ
02.2012 - 07.2013
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and adjusted inventory levels according to demand.
  • Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
  • Collaborated with cross-functional departments to streamline workflows, resulting in improved efficiency across the organization.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Created reports to provide insights into logistics operations and performance.
  • Reduced operational costs by identifying areas of improvement in resource allocation and inventory management.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
  • Established safety protocols within the workplace, decreasing incidents of injury and promoting a culture of health consciousness among staff members.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Oversaw inventory control procedures, reducing instances of stock discrepancies or shortages within the warehouse facility.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

SPECIAL PROJECTS AND RECEIVING/DESPATCH

SUPPLY LINQ
04.2011 - 02.2012
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Troubleshot issues related to receiving hardware/software systems, liaising with IT personnel to resolve problems in a timely manner.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Streamlined documentation procedures for inbound shipments, reducing errors in record-keeping while maintaining compliance with regulatory requirements.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
  • Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.

SCAN PACKER

SUPPLY LINQ
07.2009 - 04.2011
  • Monitored outgoing packages for proper labels and accurate address information.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Loaded items onto conveyor belts and pallets.
  • Collaborated with the shipping department to ensure accurate labeling and documentation for smooth transit processes.
  • Cleaned and maintained production area and equipment.
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Recorded product, packaging and order information on specified forms.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
  • Loaded and unloaded items from production line.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Optimized space utilization within packages, minimizing waste and reducing shipping costs.
  • Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
  • Completed daily orders with expert picking and packing of shipments.
  • Measured quantity, weight and dimensions to determine cost of shipping.
  • Re-packaged damaged or incorrectly packaged items.
  • Operated shrink wrap, banding and other wrapping machines.
  • Assisted in inventory management, conducting regular counts and reporting discrepancies.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Assembled boxes, cartons and containers to package items.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.

Education

Kuranui College
New Zealand

Skills

  • Process Improvement
  • Staff Management
  • Product Management
  • Idea Development and Brainstorming
  • Administration and Reporting
  • Work Planning and Prioritization
  • Professional and Courteous
  • Time Management
  • Customer Service
  • Verbal and written communication

Objectives Attributes

I ENJOY WORKING AS PART OF A TEAM OR ON MY OWN, I AM FLEXIBLE WITH WHATEVER TASK IS GIVEN TO ME. I ENJOY HAVING THE FREEDOM TO SHOW MY INITATIVE AND JUDGEMENT SKILLS IN MY DUTIES. I AM FOCUSED, DRIVEN AND ENJOY BEING CHALLENGED. I AM CONFIDENT AND ENTHUSIASTIC AS WELL AS HONEST AND RELIABLE. I BELIEVE I AM AN ASSET TO ANY FUTURE EMPLOYER.

Personal Information

Date of Birth: 07/17/1979

Hobbies and Interests

  • MUSIC
  • READING
  • FAMILY ACTIVITIES

Reading, History and Travel

Travelling and being able to learn the history of other countries is what drives me to be successful. 

Timeline

Operations and Logistics Manager

Fineline Global Brands
10.2022 - Current

Business Owner

On The Move Logistics Pty Ltd
09.2020 - Current

SENIOR SUPERVISOR

TIGERS INTERNATIONAL SOLUTIONS/FORMERLY SUPPLY LINQ
07.2013 - 09.2019

21C (FRM)

SUPPLY LINQ
02.2012 - 07.2013

SPECIAL PROJECTS AND RECEIVING/DESPATCH

SUPPLY LINQ
04.2011 - 02.2012

SCAN PACKER

SUPPLY LINQ
07.2009 - 04.2011

Kuranui College

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HELAYNA ROBINSON