Hi, I’m
Helen Aggeli
Melbourne,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
years of professional experience
Work History
EMERALD DELI Pty Ltd
Store Manager
06.2021 - Current
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
UGG Chic Empire Pty Ltd
Store Manager
01.2013 - 08.2017
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Proven experience leading teams in a fast-paced, customer-facing environment
- Top-notch leadership skills to motivate, mentor, and guide your team to success
- Exceptional communication skills that empower me to foster collaboration and an inclusive work environment
- Ability to thrive in a goal-oriented environment and dedication to achieving and surpassing targets.
- Ability to adapt swiftly to changing circumstances, making informed decisions under pressure
- A professional, fair, and responsible approach that nurtures positivity
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
TARGET AUSTRALIA
Sales Manager
04.2002 - 11.2012
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
University of AdelaideAdelaide, SA
BACHELOR OF BUSINESS from Marketing
SWINBURNE OPEN EDUCATIONHawthorn, VIC
Certificate IV from LEADERSHIP & MANAGEMENT
11.2021
Skills
- Operations Management
- Team Development
- Store Merchandising
- Risk Management
- POS Systems
- Report Generation
- Loss Prevention
- Replenishment and Recovery
- Marketing and Promotions
- Team Leadership and Coaching
- Goals and Performance
- Staff Supervision
- Customer Service
- Inventory Management
- Decision Making
- Recruitment and Hiring
Timeline
Store Manager
EMERALD DELI Pty Ltd
06.2021 - Current
Store Manager
UGG Chic Empire Pty Ltd
01.2013 - 08.2017
Sales Manager
TARGET AUSTRALIA
04.2002 - 11.2012
University of Adelaide
BACHELOR OF BUSINESS from Marketing
SWINBURNE OPEN EDUCATION
Certificate IV from LEADERSHIP & MANAGEMENT
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