Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Helen Arthur

Wagga Wagga,NSW

Summary

Dynamic Accommodation Supervisor at Compass Group with a proven track record in process improvement and employee training. Successfully enhanced team productivity and morale while implementing quality control measures that reduced error rates. Skilled in inventory management and fostering effective communication, ensuring exceptional customer service and compliance with safety regulations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Accommodation Supervisor

Compass Group
Wagga Wagga, NSW
08.2019 - Current
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Performed administrative duties including filing paperwork, responding to emails.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Complied with company policies, objectives and communication goals.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Implemented quality control measures, significantly reducing error rates.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Trained new employees on company policies and procedures.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Managed household errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.

Team Leader

Compass Group
Holsworthy, NSW
02.2017 - 08.2019
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Maintained positive working relationship with fellow staff and management.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Established clear expectations for employees, providing guidance when needed.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Ensured compliance with all safety regulations in the workplace.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance reviews to assess individual team member progress.
  • Maintained daily inventory to facilitate successful material distribution.

Cleaner

Compass Group
Holsworthy, NSW
06.2015 - 02.2017
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Dusted furniture, machines or equipment.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Kept business entrances clean, tidy and professional in appearance.
  • Emptied trash cans and replaced liners as needed.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Emptied wastebaskets and replaced liners.
  • Swept sidewalks and driveways of debris.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Washed windows both inside and outside of the facility.
  • Followed company uniform, performance and security policies with every job.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Serviced, cleaned and restocked restrooms.

Education

High School Diploma -

Albion Park High School
Albion Park
11-2001

Skills

  • Inventory management
  • Employee training
  • Quality control
  • Customer service
  • Process improvement
  • Team building
  • Performance evaluation
  • Scheduling management
  • Document management
  • Staff recruitment
  • Operational policies
  • Time management
  • Safety compliance
  • Employee performance reviews
  • Concierge service
  • Interviewing and hiring
  • Housekeeping standards
  • Multitasking capacity
  • Professionalism
  • Hospitality
  • Reliability
  • Active listening
  • Teamwork
  • Quality assurance
  • Staff scheduling
  • Guest relations management
  • Problem-solving aptitude
  • Regulatory compliance
  • Property management
  • Reporting
  • Operational systems monitoring
  • Adaptability and flexibility
  • Booking management
  • Effective communication
  • Health and safety compliance
  • Serve guests
  • Training and mentoring

Certification

  • First Aid
  • OH&S WHITE CARD

Timeline

Accommodation Supervisor

Compass Group
08.2019 - Current

Team Leader

Compass Group
02.2017 - 08.2019

Cleaner

Compass Group
06.2015 - 02.2017

High School Diploma -

Albion Park High School

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Helen Arthur