Helen Arundell

Delivering endorsed Mental Health and Wellbeing strategies and initiatives across the agency. Selected Contributions:

• Stakeholder Management & Collaboration - working with stakeholders to successfully implement programs for staff, this involves effective communications strategies across various mediums (SES emails, talking points, Intranet content, flyers). Being able to influence employees to engage and commit to taking the first step to be accountable for their mental health and well-being.
• Implementing programs - successfully embed programs and training into DVA for all staff. Success is measured by completing training programs and results from upcoming census.
• Data Analysis - collect data, analyse, and facilitate change in response to the Maturity Scale Assessment of DVA and psychosocial risks associated with the agency. Monitor and evaluate results, to make informed decisions when providing recommendations for improvement and efficiencies.
• Facilitate access to training courses and build a suite of courses for Mental Health and Well-being for employees and people managers.
• Relationship management - build and develop relationships with EAP providers and leverage available resources and tools to assist their mental health and wellbeing journey.

Managing Early Intervention and Rehabilitation Case Management section, providing support to deliver support to employees and managers across the agency. Selected Contributions:

• Calm under pressure - Maintained a professional demeanour by staying calm when addressing unhappy or angry stakeholders.
• Stakeholder management - Worked effectively with internal and external stakeholders to influence opportunities and outcomes to successfully return employees to work safely and sustainably.
• Monitor and analyse data to respond to internal and external requests regarding the volume number of cases currently managed. Data was used to identify areas of improvement and make necessary adjustments to processes where required. Introduction of a centralised case management spreadsheet.
• Conflict resolution - Resolved conflicts, actively listening to concerns to find appropriate middle ground.
• Proven ability to develop and implement creative solutions to complex problems.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.

Managed portfolio of referred employees for supportive health case management, focusing on early intervention, claims management, and ensuring sustainable return to work outcomes are achieved by taking a holistic view following the various legislations. Selected Contributions:

• Relationship Management - build relationships between employees, managers, and external stakeholders to understand the need for supportive case management working towards a positive outcome for all parties.
• Provide fearless advice - to managers regarding early intervention and human resource matters associated with the health and well-being of their employees respectfully. Collaboration across various levels within branches, divisions, and groups.
• Case Management - identifying barriers, gathering evidence, and relevant information to make an informed decision based on an employee's fitness for duty and a safe return to work.
• Claims Management - manage a portfolio of workers' compensation claims engaging with stakeholders and focusing on a sustainable and successful return to work and health whilst minimising premiums.

Manage a portfolio of workers' compensation claims through the life of a claim, taking a holistic view following legislation (SRC Act 1988) and work practices. Selected Contributions:

• Claims management - managing portfolio of high-risk claims (psychological conditions), conducting file reviews to ascertain the reasonableness of treatment and household services.
• Liability decisions - determining initial and ongoing liability for compensation, utilising information from all parties and medical evidence to make sustainable decisions. Utilising internal resources for guidance and recommendations to support decisions.
• Stakeholder engagement - working collaboratively with numerous parties (Employee, Employer, Medical Practitioners) to achieve desired outcomes. Participating in case conferences to coordinate a unified approach to claims management with employers.

Manage portfolio of workers' compensations claims through the life of a claim, taking a holistic view under legislation (SRC Act 1988) and work practices. Selected contributions:

• Claims management - file reviews, reasonableness of treatment and household services.
• Liability decisions - determining initial and ongoing liability for compensation, utilising information from all parties including medical evidence to make sustainable decisions. Leaning in to access internal resources for guidance and recommendations to support decisions.
• Stakeholder engagement - working collaboratively with all stakeholders to achieve desired outcome for a return to health and work.
• Return to work and health - making informed decisions to support injured workers' in their return to work through rehabilitation programs and associated goals, including their participation in such programs. Identify barriers and develop strategies to ensure a successful return to work and health.

Manage staff and a portfolio of Workers' Compensation claims, providing strategic direction and support under relevant legislation (SRC Act 1988) and work practices. Selected Contributions:

• People Management - performance management (development and improvement), attendance and leave planning, workload management, change agent, mentoring, coaching and development, goal setting, and KPI monitoring.
• Quality audits - auditing claims ensuring determinations are made with appropriate supporting evidence and in line with legislation.
• Analytical - analysis of data of a cohort of claims identifying areas of focus and developing strategies to improve scheme results.
• Knowledge - providing support, direction, and additional expertise to staff concerning complex matters and legislation.
• Collaboration - working within and across departments to find the best outcomes for the situation.
• Stakeholder management - building and maintaining relationships with key stakeholders internally and externally (employees, employers, medical practitioners, workplace rehabilitation providers).
• AAT Instructing Officer - provided instructions on AAT matters to lawyers in response to litigation strategies. working towards resolution on matters defended by Comcare.