Helen Bafunno

In 2019 I joined CSL Seqirus as a Neurology Specialist Representative in Eastern Victoria, responsible for driving sales in two products in their Neurology portfolio, Xadago and Teglutik.

In 2020 I was part of the team awarded the National Sales team of the year

In 2021, I was awarded the Excellence Award for my territory management and driving sales through the prolonged COVID lockdown.

I was also awarded Neurology Representative of the year for 2021.

In 2022 my role changed title to Central Nervous System Specialist representative as my portfolio expanded with the launch of Reagila. I am responsible for driving the sales across two therapeutic areas, Neurology and Psychiatry.

My recent achievement in this role has been the award of

Central Nervous System Representative of the year 2024.

In this role, I worked within the area of rare diseases specialising in the therapeutic area of Endocrinology. In this role I was responsible for driving the sales of growth hormone delivered by an injection to paediatric Endocrinologists. I was also responsible for training the patients on how to administer the injection.

I was awarded Representative of the year in 2007 and 2008

I was part of the team awarded Team of the year 2012

From 2017 dating back to 2010 since the awards inception I was awarded the Diamond Representative award

I represented Pfizer Endocrine Care Australia at two overseas educational meetings in 2008 and 2015

In 2017 my portfolio expanded to launching Somavert for adult patients. My target customers expanded to Adult Endocrinologists also.

My Product portfolio in this role was Cardiovascular, Lipitor, Norvasc and Viagra. I was responsible for working with key opinion leaders and driving the hospital sales of these products. I also worked with the Gp team and sourced appropriate speakers for their meetings.

In my first role in the Pharmaceutical industry I was responsible for driving the sales of Lipitor, Accupril and Zoloft In a central Melbourne territory. In 2001 I was awarded the Growth hero award Quarter 3.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.

• Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
• Managed care for post-operative patients from initial recovery through discharge.
• Provided counselling to patients and families and referred patients to other treatment facilities.
• Ordered lab tests and interpreted test results and maintained patient records.
• Evaluated patient progress and responses to various treatments.
• Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
• Oversaw admissions and discharges and scheduling of nursing staff.
• Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
• Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
• Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
• Responded to behavioural and medical crises codes.
• Counselled families to improve communication.
• Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
• Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
• Sought opportunities to improve patient care, outcomes and nursing staff performance.
• Supported patient self-advocacy within family relationships and during treatment plans.
• Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
• Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.

• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Recorded details regarding therapies to keep patient charts updated.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
• Evaluated skills of nursing personnel and verified staff certifications for validity.
• Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.