Helen Bannan
Thornlands,QLD
Summary
At IGA Carindale, I excelled as a Deli Assistant, mastering meat slicing and food safety, while enhancing customer satisfaction through exceptional service and integrity. My proactive approach in training new staff and managing food quality significantly contributed to the deli's efficiency and customer trust.
Reliable Team Member bringing 5+ years of Supermarket Industry experience. I complete tasks quickly and with professionalism.
Excellent understanding of sanitation and cleaning procedures, inventory rotation and customer relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IGA Deli Assistant
IGA Carindale
07.2019 - Current
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Skills
- Product presentation
- Meat slicing expertise
- Cleanliness and sanitation
- Food safety knowledge
- Food Preparation
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
Certification
IGA METCASH INTERNAL COURSES
- Metcash Level 1 Food Safety Basics and Assessment
- Metcash Level 2 - Food Safety Monitoring
- Metcash Level 2 Food Handling and Processing & Assessment
- Metcash Level 3 - Food Safety Program Management
- Metcash Level 3 Food Safety Monitoring and Assessment
- Customer Service Excellence
- IGA Induction
- Bullying and Harassment for Team Members
- WHS and Manual Handling
Timeline
IGA Deli Assistant
IGA Carindale
07.2019 - Current
IGA METCASH INTERNAL COURSES
- Metcash Level 1 Food Safety Basics and Assessment
- Metcash Level 2 - Food Safety Monitoring
- Metcash Level 2 Food Handling and Processing & Assessment
- Metcash Level 3 - Food Safety Program Management
- Metcash Level 3 Food Safety Monitoring and Assessment
- Customer Service Excellence
- IGA Induction
- Bullying and Harassment for Team Members
- WHS and Manual Handling
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