Helen Beswick-Cousins
Over 50s Retirement Village Manager and Sales
Gold Coast,QLD
Work Preference
Desired Job Title
Real Estate AgentVillage ManagerWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Gold Coast, QLD, AU
Open to relocation: No
Important To Me
Company CultureWork-life balanceSummary
Park Management and licensed real estate sales agent currently managing day-to-day operations across a three-park portfolio of over 50s lifestyle villages, land-lease communities and retirement villages.
Brings land-lease administration and legislation knowledge coupled with over 50s sales expertise. Strong experience in resident relations, Xero, stakeholder relations and office coordination.
Managing over 700 villas for sales, contracts, management, facilities, utilities, billing and village logistics.
Historical background in real estate sales, property management, commercial leasing and administration.
Overview
28
28
years of professional experience
Work History
Park Management Over 50s Lifestyle Villages
Home Park Management Services
Carrara, QLD
11.2024 - Current
- Managed day-to-day village operations across 50s villages, covering facilities, sales contracts, commercial leases, tenders, utility invoicing, payment collection, village administration, and resident support for smooth community living.
- Supported resident relations and community processes, coordinated village functions and events, and worked with homeowners committee to lift engagement and satisfaction.
- Monitored compliance with Queensland and NSW legislation and policy, including AER obligations, land-lease guidelines, village emergency procedures, resident renovation requests, and HOC policies.
- Coordinated contractors, suppliers, and utility contracts, assisting with negotiations and dispute resolution to maintain service quality and compliance.
- Prepared and managed site agreements, residential leases, and home sales contracts.
- Maintained village administration and accounts in Xero, including bank reconciliation, payroll, invoicing, and payment collection.
- Facilitated resident renovation requests to enhance living conditions and community satisfaction.
- Managed village infrastructure maintenance to preserve quality and enhance resident experience.
- Liaised with legal and government bodies to support village operations.
Business Owner and Director
Domestic Cleaning Company
Wellington
08.2015 - Current
- Directed strategic vision and operations of the business in Australia
- Built and ran a domestic cleaning business with 20+ staff serving 200+ clients a week
- Coordinated staffing, rostering, payroll, HR, employment law, client bookings, and finances to ensure smooth operations
- Secured continuous employment for all staff during COVID-19 pandemic
Construction Sales Administration (Contractor)
Coral Homes
Varsity Lakes, QLD
07.2024 - 11.2024
- Directed sales administration across QLD and NSW regions, overseeing contracts, client engagement, and tender coordination to support compliance and project delivery.
- Managed residential construction coordination across Coral Homes build sites, aligning site activity with schedules and project specifications.
- Interpreted plans and specifications to define home construction requirements and guide build delivery.
- Liaised with subcontractors across framing, fixing, and finishing phases to maintain quality standards and schedule commitments.
- Provided executive support to the National Sales Manager through diary coordination, travel planning, events, and meetings.
Sales and Leasing Consultant
Ray White Real Estate
02.2022 - 06.2024
- Administered contracts to ensure seamless residential sales and leasing operations across New Zealand and Australia.
- Assisted in residential sales by providing comprehensive administrative support to agents. contributed to client and transaction activity.
- Commercial lease and management administration was handled with accuracy and consistency.
- Designed marketing materials and coordinated with stakeholders to boost property campaign success.
- Coordinated daily operations and performed timely PA administration to strengthen principal support.
- Clean financial records were maintained through Xero processing and bank reconciliation.
- Compliance risk was reduced through consistent adherence to real estate legislation in each jurisdiction.
- Office efficiency improved through organized administrative support.
- Property management delivery remained effective across inspections, maintenance, leasing, and tenant screening.
Ambulance Officer
New Zealand Ambulance Service
04.2014 - 05.2024
- Delivered comprehensive emergency and non-emergency prehospital patient care, ensuring patient safety and comfort.
- Made clinical decisions under pressure and maintained accurate patient records.
- Educated the community on CPR techniques, enhancing public readiness for emergencies.
- Provided medical support at events
- Organized staff rosters and managed dispatch operations to ensure efficient resource allocation.
- Managed operations in Transit Lounge
Veterinary Technician
Locum
Global
12.1998 - 03.2011
- Veterinary orthopaedic and anaesthesia practice supported complex surgical care.
- Senior surgical contributions strengthened Battersea Dogs Home, Noel Fitzpatrick Orthopaedics, and WEY Referrals.
- Street dog project delivery across India, Nepal, Thailand, Laos, and Bali advanced regional animal welfare work for World Society for the Protection of Animals Asia.
- Policy research supported Red Collar Project objectives for Asia street dog rabies initiatives.
Education
Certificate of Registration - Real Estate
01-2025
Bachelor of Science - Paramedicine
01-2014
Bachelor of Veterinary Science (BVSc) -
01-2002
Bachelor of Arts -
01-2000
Skills
- Operations oversight
- Lease administration expertise
- Facilities management oversight
- Contract management skills
- Contract negotiation
- Xero accounting proficiency
- Billing process optimisation
- Compliance monitoring practices
- Facilities coordination abilities
- Resident relations enhancement
- Project management expertise
- Analytical problem-solving
- Quality control
- Time management
- Continuous improvement
- Self-motivation
- Problem-solving abilities
- Critical thinking
- Adaptability in challenging interpersonnel environments
- Contract negotiation
- Time management
- Conflict management
- Pest management
- Facility and utility maintenance
- Conflict management
- Billing process optimisation
- MS office
Personal Information
- Title: Over 50s Retirement Village Manager | Licensed Real Estate Sales Agent | Property Administration
- Driving License: Current Australian driver licence
Awards
- Corporate awards for Sales Achievement
- Business awards for Leadership, Innovation and Business Development
- Asia Gold Animal Welfare Award
- World Society for the Protection of Animals Rabies Project
Timeline
Park Management Over 50s Lifestyle Villages - Home Park Management Services
11.2024 - Current
Construction Sales Administration (Contractor) - Coral Homes
07.2024 - 11.2024
Sales and Leasing Consultant - Ray White Real Estate
02.2022 - 06.2024
Business Owner and Director - Domestic Cleaning Company
08.2015 - Current
Ambulance Officer - New Zealand Ambulance Service
04.2014 - 05.2024
Veterinary Technician - Locum
12.1998 - 03.2011
Real Estate Institute of Queensland (REIQ) - Certificate of Registration, Real Estate
Whitireia Polytechnic - Bachelor of Science, Paramedicine
Royal Veterinary College - Bachelor of Veterinary Science (BVSc),
Victoria University - Bachelor of Arts,