Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HELEN BOREHAM

Darley

Summary

Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working independently and rapidly acquiring new skills. Proficient in customer service, multitasking, and time management. Committed to delivering top-notch care to every patient and resident.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Food Service Assistant

Western Health
04.2024 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.

OWNER/OPERATOR

Colonial Cleaning
09.1987 - Current
  • Husband runs the business I just help out with bookwork now
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues

Gaming Supervisor

Bacchus Marsh Golf Club - Pokies and Bistro
07.2019 - 07.2024
  • Assisted guests, including offering personable greetings and taking orders
  • Cleaned food preparation areas, tools and equipment
  • Worked with all customers to understand requirements and provide exceptional service
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Organised payments and Billing
  • Worked efficiently with kitchen staff
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements
  • Checked refrigerators and freezers for proper functioning and to ensure food had not spoiled
  • Explained cooking techniques to wait staff in order to support customers with food allergies or diet restrictions
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Reduce health risks by following safety procedures, making food and drink items as trained, maintaining cleaning schedules, restocking regularly and sanitizing equipment according to health department requirements
  • Cleaned and sanitized work areas throughout hours of operation and at close of business
  • Monitored gaming activities and ensured compliance with established rules and regulations
  • Supervised staff, provided training and handled employee relations issues as needed
  • Responded to customer inquiries, complaints and disputes in a timely manner
  • Provided assistance to customers in understanding games rules and regulations when necessary
  • Resolved conflicts among players or between players and staff members in an efficient manner
  • Adhered to all applicable laws governing gambling activities both locally and nationally

Education

High School Diploma - undefined

Caroline Chisholm Catholic College
Braybrook, VIC
01.1985

Skills

  • Business planning
  • Guest seating arrangements
  • Documentation and reporting
  • Tableside service
  • Customer assistance
  • Food preparation
  • Food station setup
  • High-volume dining
  • Cash handling
  • Table setting
  • Greeting Guests
  • Customer Service Expertise
  • Customer Service Oversight
  • Accurate Money Handling
  • Game Rules
  • Staff Supervision
  • Leading Employees
  • Resolving Complaints
  • Complaint Handling
  • Strong leadership
  • Surveillance monitoring
  • Self Motivation
  • Patron satisfaction
  • Reliability
  • Professionalism
  • Problem-solving abilities
  • Transaction documentation
  • Problem-Solving
  • Minor maintenance work

Certification

  • RSA Responsible Service Of Alcohol, som0103438
  • RSG Responsible Service Of Gaming, ZWhu9fyAP4
  • Gaming Industry Licence, G1974527

Timeline

Food Service Assistant

Western Health
04.2024 - Current

Gaming Supervisor

Bacchus Marsh Golf Club - Pokies and Bistro
07.2019 - 07.2024

OWNER/OPERATOR

Colonial Cleaning
09.1987 - Current

High School Diploma - undefined

Caroline Chisholm Catholic College

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HELEN BOREHAM