Helen Brazel

Primary objective is to provide a high level of secretarial, administrative and finance support to Northern Command while working in a high-pressure environment with changing deadlines and priorities.
Northern Command is responsible for the provision of policing services to approximately one half of the Northern Territory. This includes the Katherine Division, Northern Division and Central Division.
The administration assistant’s role consists of key duties and responsibilities as below:
Record Correspondence on the Records Management system including memos, ingoing and outgoing documents for housing, lease renewals, archives, and general correspondence.
Manage housing spreadsheets and updating with required information including the Member phone listings. Updating member housing accommodation database to ensure all information is correct and up to date.
Prepare and record ingoing and outgoing paperwork for members and other housing paperwork such as Head Leases, Property Condition Reports as requested by the Regional Housing and Relocations Officer.
Invoice coding and processing on NTG Pay for Northern Command.
Creating Purchase orders for Housing, Admin and Northern Command.
Conduct ingoing and outgoing property inspections. Prepare and record excess water bills for head leased properties.
Order stores for Katherine Police Station, and stationary as required. Order/Purchase stocks of water supplies, tea, coffee, milk for General Duties members and ensure stock is up to date for any unforeseen weather events or crisis situations.
Order/ Purchase prisoner clothing and ensure adequate stock is always available in the Watchhouse.
Provide a mail service for the Command daily. Northern Command mail service externally.
Assist with pick up/drop off Katherine Police Vehicles to and from mechanical repairers. Also running errands when necessary to collect keys or have keys cut for members and Katherine Police Housing.
Providing relief services for the Northern Command Administration team.
Including taking meeting Minutes. Scheduling Teams meetings for Northern Command regular meetings weekly, as well as emergency meetings.
Assisting Commanders office daily duties.
Electronic Records Management system, Keyboard and computer skills, Ability to work unsupervised, prioritise workloads and always maintain confidentiality.
Ability to work as part of a team, with excellent good written and oral communication skills.
I hold a current Northern Territory Driver’s license and have a comprehensive understanding of the Northern Territory Police, Fire and Emergency Services principles.

Maintain shop front, Daily sales register, Weekly banking.
Customer service skills while building rapport with customers.

Built strong customer relationships through excellent communication skills and product knowledge.

Front end sales assistant/ Online assistant
Customer service desk, self-serve, express and checkouts.
Maintain customer service skills and build rapport with customers.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Collaborated with team members to develop best practices for consistent customer service delivery.

Maintaining over 800- 1000, 7 day accounts, under maximum of 30 day trading
Customer Queries
Consignment note transfers
Credits
Adjustments
Customer service
Client liaison
Word processing, typing, filing
Banking
Payment scheduling
Reconciliations
Preparation of final demand letters
Debit advise/ cheque refunds
Negotiation collection techniques
Team work collaboration
Ability to meet deadlines

Collections Officer – Motor and Consumer, Investigations officer, Customer service operator, Reference clerk, Settlements Clerk, Reception Officer
Reception – customer service
Client liaison
Telephone collections
Skip tracing
Titles searches
Lodgements
Australia on disc, Residential property data, Adult population Data, Telstra White Pages, Electronic White Pages, Electoral Roll
Problem solving
Arrangements, Payment schedules, Payments, Letters of demand
Administration
Credit and debit card operator
Third party interview
Repossessions
Bankrupt notices/ Legal Documentation lodging at courts
Credit collections/ Motor vehicle collections
Receipting of payment son reception
Greeting and meeting clients