Helen Browne
Burpengary,QLD
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Professional Temporary Assistant
Troocoo Recruitment & Hays Recruitment
10.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Self Employed
Quality Community Support Services
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Student
CQUniversity - Bachelor Of Law
03.2023 - Current
Residential Care Practitioner
Infinity Community Solutions
02.2024 - 06.2024
- Enhanced youth development by implementing individualised care plans and engaging in therapeutic activities.
- Improved residents' emotional well-being through compassionate counselling and support during challenging situations.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
Manager
Matchworks
07.2021 - 11.2023
- Led a team of ten staff.
- Stakeholder engagement.
- Business development.
- Conflict resolution.
- Financial forecasts and budgeting.
- Monthly staff evaluations and goal setting.
Employment Coach and Manager
HELP Enterprises
12.2019 - 07.2021
- Managed a caseload of 80 clients with various mental and physical disabilities across Toowoomba, Crows Nest and Dalby.
- Strengthened communication skills through regular interactions with internal and external stakeholders and clients.
- Facilitated crisis interventions for clients with high needs.
- Advocated on behalf of client with Local Area Coordinators, and government departments.
- Used critical thinking to break down problems, evaluate solutions and make informed decisions.
- Developed and maintained courteous and effective working relationships.
- Achieved and exceeded forecasted budget in Ipswich for the first time in the contract.
- Conducted monthly staff reviews.
Senior Career Consultant
OCTEC Limited
07.2018 - 12.2019
- Connected with business and recruiters to build relationships and increase opportunities for job seekers.
- Conducted client counselling.
- Created and maintained complex case files.
- Developed career and education plans based on individual client needs.
- Equipped job seekers with job search skills to increase success chances.
- Attended job fairs and visited classrooms to provide information to prospective job seekers.
- Evaluated and created crisis intervention plans for clients with high needs, including trauma, drug and alcohol addictions, and homelessness.
- Provided remote access to clients in regional areas.
- Assisted clients in their homes.
Employment Consultant / Manager
NEATO Employment Services
06.2015 - 07.2018
- Interviewed clients and administered skills assessments to determine employability.
- Managed caseload of 200+ clients in search of gainful employment.
- Enhanced candidates' potential in finding employment by teaching job search skills and facilitating mock interviews.
- Reviewed, tracked, and coordinated employment referrals.
- Proofread and edited job seeker resumes to improve interview chances.
- Assisted clients with job placements.
- Developed job leads in order to increase placements.
- Trained, mentored, and coached staff to improve performances and results for clients.
Employment Consultant
Employment Services Queensland
09.2008 - 06.2015
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Matched clients to open positions based on skills and work requirements.
- Recognised client employment barriers and devised strategies to resolve.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
Professional Temporary Administration Assistant
Various Recruitment Agencies
01.1996 - 01.2001
- Skilled at working in various organisations for short periods of time, undertaking administrative duties.
- Most requested Professional Temp.
Education
Bachelor of Law -
CQUniversity
Online11.2030
Diploma - Business Administration
TAFE
NSW07.2015
Skills
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Office Administration
- Administrative Support
- Document Control
- Customer Service
- Attention to Detail
- Professional and mature
- Active Listening
- Analytical Thinking
Certification
- NDIS Worker Screening Card (#23598013 exp 20/09/2026)
- Working with Children Blue Card (#984402/3 exp 24/11/2024)
- Certified Trauma-Informed Coach 22/02/2024
- Disability Services Positive Exemption Notice Card
- Certified Mental Health First Aider (exp 06/10/2025)
- Criminal History Check (Exp 09/10/2025)
- Open C Class Drivers Licence & reliable vehicle
Timeline
Professional Temporary Assistant
Troocoo Recruitment & Hays Recruitment
10.2024 - Current
Self Employed
Quality Community Support Services
06.2024 - Current
Residential Care Practitioner
Infinity Community Solutions
02.2024 - 06.2024
Student
CQUniversity - Bachelor Of Law
03.2023 - Current
Manager
Matchworks
07.2021 - 11.2023
Employment Coach and Manager
HELP Enterprises
12.2019 - 07.2021
Senior Career Consultant
OCTEC Limited
07.2018 - 12.2019
Employment Consultant / Manager
NEATO Employment Services
06.2015 - 07.2018
Employment Consultant
Employment Services Queensland
09.2008 - 06.2015
Professional Temporary Administration Assistant
Various Recruitment Agencies
01.1996 - 01.2001
Bachelor of Law -
CQUniversity
Diploma - Business Administration
TAFE
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