Helen Byrne

• As the backbone of any e-commerce business, I play a crucial role in ensuring smooth operations, client satisfaction, and meeting deadlines.
• Worked successfully with a diverse group of coworkers and clients to accomplish goals and address issues related to our products and services.
• Prioritize and organize tasks to efficiently accomplish client and Border Force regulations.
• Estimated project materials, time and staffing requirements based on work orders and job specifications.
• Coordinated with other departments and businesses to ensure a smooth outturn of freight.
• Scheduled materials shipments and transportation for on-time delivery, reducing delays.
• Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
• Work within national regulations and laws in e-commerce.
• Storage and management of products in a warehouse specifically designed for online retailers.
• Working in line with Border Force regulations on Held and Surplus items.
• Trained in the e-commerce business platforms:
• Cargo-wise, (Glow) and
• ICS. - Integrated Cargo System - import and export reporting and processing procedures electronically report the legitimate movement of goods across Australia's borders.

Working in line with Border Force regulations on Held and Surplus items.

• Ensuring patients are welcomed and understood with patience and empathy.
• patient billing
• Medicare billing.
• DVA billing.
• Working closely with aged care patients and their caregivers.
• Assisting distressed patients before, and after, appointments and procedures.
• Working with specialists and doctors to schedule their patients.
• Data entry, administration, and patient billing.
• Safe and confidential delivery of medical reports and stores.
• Support and guidance to colleagues to maintain a collaborative work environment.
• Scheduling X-rays, CTPAs, DVTs, interventional procedures, echocardiograms, BMD, and more.
• Working within a clinic has expanded my administrative experience, as well as my knowledge and skills in radiology.
• Being clinically based, I have upskilled my skills in the Visage System

• Maintained detailed records of patients' appointments and updated relevant databases accordingly.
• Working on 3-4 applications to comply with company guidelines and procedures.
• Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
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• Verified insurance coverage for procedures to ensure accurate billing practices.
• Reviewed medical records for completeness, accuracy, and compliance with regulations.
• Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
• Assessed patient eligibility for radiology studies according to protocol guidelines.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked with cross-functional teams to achieve goals.

• Delivered medical supplies and equipment to healthcare facilities.
• Collection of pathology specimens from hospitals and day surgeries in a timely and professional manner.
• Liaising with administrative and clinical staff, ensuring precise timing and delivery of pickups and results.
• Working closely with pathologists, scientists, and doctors to achieve patient results quickly and efficiently.
• Data entry/administration.
• Safe and confidential delivery of medical reports and stores.
• Using PPE in the lab, medical spills.
• Moving human specimens in a professional and safe manner, in line with the company's Health and Safety Guidelines.
• General office administration.
• and patient billing
• Data entry/administration.

• My first management role was as the store manager at Tagium. Within the first year, our team had raised sales by 30%, and was the second highest achiever in the nation. This was achieved by a number of factors.
• Quality customer service.
• Product knowledge.
• Standards and policies knowledge.
• Commitment to our team members and customers.
• Guiding and training my team.
• Quality service for every customer.
• Supporting each other, understanding our different qualities, and using them to our advantage.
• Be willing to learn new ways of growing.
• Going the extra mile with every customer.
• Changing the way of visual merchandising.
• Working with higher management to support our ideas.
• We built our clientele to trust us, and believe we would always do our best for them in every way.

• Meeting and exceeding weekly and monthly budgets, and KPIs.
• Staff rostering while maintaining rostering budgets.
• Reviewed sales figures regularly to determine staffing needs during peak times.
• Formed and sustained strategic relationships with clients.
• Conducted inventory management activities such as receiving shipments and maintaining stock levels.
• Effectively managed inventory controls and re-orders within budget guidelines.
• Developed strategies for increasing sales and improving customer service.
• Education staff on new products, and up-and-coming fashion for the company.
• Working quickly to solve customer conflict by listening fully to understand all perspectives before responding.
• Effective conflict resolution management with staff and colleagues.
• Performing team meetings and activities to exchange feedback, and build team trust.
• Adapting to changes in the retail environment.