Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Helen Caughey

Helen Caughey

Little Hartley,NSW

Summary

Highly dependable and dedicated customer and work colleague orientated individual.

Passionate about assisting customers requirements and creating positive customer experience.

Excellent at working in a team environment. Able to step up to team leadership easily

Very adept at quickly learning new skill sets.

Excellent communicator and calm, easy going manner

Able to handle financial issues and assets

Strong, very healthy individual with excellent fitness levels

Very loyal, dependable and reliable individual


Overview

21
21
years of professional experience

Work History

Small Business Owner

Leura Accommodation
01.2010 - Current
  • Operating short term holiday lets. At one period operating 3 holiday lets. Currently running one part time
  • Responsible for customer liason by phone, in person and by email
  • Customer satisfaction is the main priority in my position
  • Responsible for a clean, well run and operated premises for holiday let purposes
  • Responsible for all bookkeeping, accounts receivable and payable
  • Responsible for bookings and calendar management
  • Responsible for website management and updates
  • Always researching trends and current innovations to determine competition and develop competitive pricing points.

Small Business Co-Owner

PlanPak Pty Ltd
01.2003 - Current
  • Developed building based retail store including business plan, retail store layout and themes
  • Hired and supervised training of employees
  • Face to face customer liaison, problem solving and recommendations
  • End of day balance of cash, eftpos transactions. Bookkeeping and accounts management
  • Computer point of sale set up and regular update
  • Worked in store for 6 years then moved into a consultant role


Customer Service Manager

Birches Of Leura
02.2012 - 08.2017
  • Face to face customer service
  • Active engagement with customers through problem solving and recommendations
  • Resolved customer complaints efficiently and to customers satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Balancing the cash register and sales totals at end of day
  • Handling cash and processing eftpos sales
  • Responsible for stocktakes, reordering and stock levels
  • Responsible for clean appearance of retail space and wellbeing of live stock - plants

Education

Advanced Certificate of TV Operations - Television Broadcasting

TAFE NSW Gore Hill Campus
Gore Hill NSW

Adv Certificate With High Distinction Horticulture - Horticulture

TAFE NSW Ryde Campus
Ryde NSW

Certificate of Secretarial Studies - Accounting, Bookkeeping, Typing, Shorthand

Pymble Secretarial College
Pymble NSW

Skills

  • Employee Development
  • Payroll Administration
  • Cost Control and Analysis
  • Budget Management
  • Human Resources Administration
  • Planning and Execution
  • New Business Launch
  • Staffing
  • Business Management and Development
  • Business Growth and Retention
  • Staff Hiring
  • Financial Administration
  • Small Business Operations
  • Business Marketing
  • Negotiation
  • Operations Management

Additional Information

Personal Information:


Currently reside on a 6 acre hobby farm in Little Hartley. Moved 2 years ago after residing in Leura for 21 years.

Married for 30 years

Very active in physical sports - regular snow skier, bike rider, gym, gardening, boating and farm work

Took up position at Birches of Leura when my husband and myself sold the retail arm of our business. I left Birches when my husband and myself took a year long break to travel around remote Australia. I have owned and operated holiday lets in Leura during the period of operating our retail store and during working at Birches as it consists of mostly online administrative duties.

Currently an active member of Leura/Katoomba RFS, holding the position of Assistant Treasurer to the brigade and have attained a level of Advanced Firefighter

Active in community groups - have held position of Secretary to the Leura Village Association (Chamber of Commerce) and also Garden Owners Liaison Coordinator for the Leura Garden Festival

Timeline

Customer Service Manager

Birches Of Leura
02.2012 - 08.2017

Small Business Owner

Leura Accommodation
01.2010 - Current

Small Business Co-Owner

PlanPak Pty Ltd
01.2003 - Current

Advanced Certificate of TV Operations - Television Broadcasting

TAFE NSW Gore Hill Campus

Adv Certificate With High Distinction Horticulture - Horticulture

TAFE NSW Ryde Campus

Certificate of Secretarial Studies - Accounting, Bookkeeping, Typing, Shorthand

Pymble Secretarial College

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Helen Caughey