Helen Chronopoulos
Narellan,NSW
Summary
Adept at driving business growth and leading teams to success, I significantly enhanced operational efficiency at Woolworths Group. My expertise in business administration and strong leadership skills have consistently improved team productivity and engagement. Leveraging complex problem-solving abilities, I've achieved notable advancements in safety procedures and revenue development, demonstrating a commitment to excellence and innovation.
Overview
23
23
years of professional experience
Work History
Night Fill Manager - Camden
Woolworths Group
03.2019 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Director
HD Cleaning Pty Ltd
01.2013 - 10.2024
- Managed day-to-day business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- General House cleaning including vacuuming and mopping floors, dusting furniture, window sills, skirting boards, ceiling fans, and window/glass door cleaning.
- Cleaning of bathrooms including showers and baths, toilets, vanity, and mirrors.
- Cleaning kitchens including benches, stovetops, sink, microwave, front of cupboards, empty trash bins, wiping all surfaces including front of the fridge, dishwasher, etc.
- Tidy Bedrooms by making beds.
Personal Assistant to the Owner
115 Solutions Pty Ltd
07.2008 - 12.2012
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Kept detailed track of household and maintenance inventory and schedules.
- Sourced and ordered office equipment and supplies.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Answered high volume of phone calls and email inquiries.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Owner
Cafe Fetta
06.2005 - 06.2008
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Barista Skills and Food Preparation / Cooking
Merchandiser
The Arnotts Group
01.2002 - 11.2005
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Perform merchandising duties at store level in line with communicated trade standards.
- Maximise sales by seeking incremental opportunities wherever possible
- Ensure adequate stock is available on displays and that correct ticketing and POS in in place.
- Manage customer relationships effectively through communication with relevant store personnel.
- Adherence to scheduled Call Plan and complete all in store tasks as requested through your i-CAP and via your Territory Manager.
- Assist the Territory Manager in achieving their business objectives and targets through selling, effective management & retention of POS and attempting to resolve non-compliance issues
- Strict adherence to provided OH & S guidelines
Education
High School Diploma -
Sydney Secondary College - Leichhardt Campus
Leichhardt, NSW01-1980
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Business Administration
- Business Development
Timeline
Night Fill Manager - Camden
Woolworths Group
03.2019 - 10.2024
Director
HD Cleaning Pty Ltd
01.2013 - 10.2024
Personal Assistant to the Owner
115 Solutions Pty Ltd
07.2008 - 12.2012
Owner
Cafe Fetta
06.2005 - 06.2008
Merchandiser
The Arnotts Group
01.2002 - 11.2005
High School Diploma -
Sydney Secondary College - Leichhardt Campus
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