Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Helen Copland

Yarrawonga

Summary

Dynamic and results-driven professional with a strong work ethic and excellent communication skills, honed in the tourism and hospitality industry. Proven ability to enhance guest experiences and manage company initiatives, demonstrating adaptability and initiative. Experienced in team leadership and event organization, ensuring compliance and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Holiday Park and Club Reception Attendant

Mulwala Water Ski Club
02.2024 - 02.2025
  • Assisted guests with inquiries and provided information about services and amenities.
  • Maintained cleanliness and organization of common areas, ensuring a welcoming environment.
  • Supported team members in daily operations to enhance overall guest experience.
  • Learned safety protocols and adhered to operational standards for efficient service delivery.

Team Leader

Yarrawonga Mulwala Tourism & Business
09.2010 - 10.2023
  • Trained new staff and volunteers on standard operating procedures and company policies.
  • Tracked key performance indicators to pinpoint team improvement opportunities.
  • Maintained Bookeasy booking platform for accommodation, tour and cruise bookings.
  • Promoted memberships and maintained member relations.
  • Managed member holiday property portfolio.
  • Organised various signature events, including monthly Farmers and Craft Market.
  • Ensured compliance with operational partners, event management and OH&S

Tourism Officer

Yarrawonga Mulwala Tourism
09.2007 - 09.2010
  • Managed a team of dedicated volunteers who played a crucial role in maintaining and delivering various updated local and regional tourism information and experiences to customers.
  • Assisted visitors in planning their trips by providing accurate information on accommodations, events, and activities.
  • Compiled information on visitor behavior to guide future tourism initiatives.
  • Assisted in holiday property management.
  • Making online and in person accommodation bookings and taking payments.
  • Local tour guide for coach groups.
  • Vic Roads Services

Education

Diploma - Tourism

Wodonga Tafe

Certificate IV - Frontline Management

Swinburne University
Melbourne, VIC

Skills

  • Strong work ethic
  • Excellent communication
  • Initiative and Self-motivation
  • Interpersonal skills
  • Adaptability and flexibility
  • Team player attitude

Certification

RSA NSW (exp 02.4.28)

RCG NSW (exp 24.2.29)

Timeline

Holiday Park and Club Reception Attendant

Mulwala Water Ski Club
02.2024 - 02.2025

Team Leader

Yarrawonga Mulwala Tourism & Business
09.2010 - 10.2023

Tourism Officer

Yarrawonga Mulwala Tourism
09.2007 - 09.2010

Diploma - Tourism

Wodonga Tafe

Certificate IV - Frontline Management

Swinburne University

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Helen Copland