Helen Dineen
Bellerive,TAS
Summary
Versatile professional transitioning into Retail from a career in Mortgage Brokering. Service-driven with expertise in customer service and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered hard working, adaptable and and loves a Team environment but can also work independently. I have good intuition, I am organised and i take pride in my work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Morgage Broker
Self Employed
11.2018 - Current
- Residential Home Loans expert
- Good Communication, the ability to relate to all clients.
- Organised
- Recording and invoicing all incoming payments and outgoing liabilities
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Mentored new mortgage brokers within the industry .
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
- Streamlined the loan application process for faster approvals and increased customer retention.
Phlebotomist
Hobart Pathology
10.2014 - 09.2018
- Stocked and replenished merchandise according to store merchandising layouts.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Certificate I -
Current Certificate in RSA
Hobart2024
Diploma of Finance And Mortgage Broking Management
International Institute of Technology
Melbourne2018
Certificate IV in Mortgage Broking
International Institute of Technology
Melbourne03.2017
Certificate in Phlebotomy
Hobart Pathology
Hobart01.2014
Skills
- Excellent time management skills
- Organized
- RSA Certificate
- Excellent Attention to detail
- Fast Learner
Certification
Australian Driver's Licence
Timeline
Morgage Broker
Self Employed
11.2018 - Current
Phlebotomist
Hobart Pathology
10.2014 - 09.2018
Certificate I -
Current Certificate in RSA
Diploma of Finance And Mortgage Broking Management
International Institute of Technology
Certificate IV in Mortgage Broking
International Institute of Technology
Certificate in Phlebotomy
Hobart Pathology
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