Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Helen Eastman

Rowville,VIC

Summary

Compassionate Support Worker with a proven track record at Flexi Support, enhancing client independence through personalized daily living support and emotional care. Skilled in health and safety awareness, I fostered strong relationships, ensuring optimal wellbeing and satisfaction. Recognized for improving client engagement and satisfaction by addressing concerns promptly and effectively.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Support Worker

Flexi Support
10.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Improved client independence with structured life skills training.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.

Caregiver

Family Members
02.2004 - 04.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Delivery Driver Manager

Boronia Brake and Clutch
01.1998 - 02.2004
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Analyzed performance data to identify areas for improvement in the delivery process, leading to increased efficiency and cost savings.
  • Coordinated with sales representatives to ensure accurate, up-to-date information was available for clients regarding their orders'' status.
  • Increased driver retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Established contingency plans for potential disruptions in the supply chain or transportation network, minimizing delays in service when issues arose.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
  • Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
  • Developed strong partnerships with local businesses to expand delivery services within the community.
  • Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.

Hotel Supervisor

Stamford Hotel
03.1990 - 02.1997
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
  • Oversaw inventory management, minimizing waste and optimizing cost control measures.
  • Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
  • Implemented successful strategies to increase customer satisfaction.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented marketing strategies to promote hotel services.

Education

Graduate Diploma - Diploma of Justice

Chisholm Institute
Melbourne, VIC
02-2021

No Degree - Certificate

Employease
Boronia, VIC
03-2020

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support

Accomplishments

*Working with children check

*Ndis screening check

*First aid certificate

*Manual handeling certificate

*All current vaccinations

Certification

*Certificate III in individual support ( aging/home /community

*Diploma of Justice

*Advanced Diploma of Justice

* Certificate to be able to identify and acknowledge family violence

Timeline

Support Worker

Flexi Support
10.2022 - Current

Caregiver

Family Members
02.2004 - 04.2018

Delivery Driver Manager

Boronia Brake and Clutch
01.1998 - 02.2004

Hotel Supervisor

Stamford Hotel
03.1990 - 02.1997

Graduate Diploma - Diploma of Justice

Chisholm Institute

No Degree - Certificate

Employease

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Helen Eastman