Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
Hi, I’m

Helen Elsom

Individual Support (Disability)
Arundel,QLD
Helen Elsom

Summary

With a Certificate III in Individual Support and strong interpersonal skills, I am equipped to provide the care and support needed for people with disabilities. After being involved in this field of work, it has become evident that my passion lies with establishing meaningful connections between myself and those who need assistance.

Working within teams as well as independently comes easily; adding an extra layer of dependability to any role entrusted upon me. What's more fulfilling is having the potential to have a positive influence on someone else’s life - making every day truly rewarding!

Overview

14
years of professional experience
1
year of post-secondary education
2
Languages

Work History

Cleo's Place
Loganholme, QLD

Support Worker
01.2023 - Current

Job overview

  • Assisted clients with daily living needs to maintain
    self-esteem and general wellness.
  • Prepared agendas and took notes at meetings to
    archive proceedings.
  • Kept clients engaged in social networks and
    communities for personal health and growth.
  • Working with intellectual disabilities and ASD
  • Organise and hosting cooking classes

It Community Services
Gold Coast, QLD

Domestic Support Worker
05.2022 - Current

Job overview

  • Assisting with domestic support needs
  • Client Shopping Assistance
  • Managing tight travel times and busy work schedule
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.

Centacare Community Services
Southport, QLD

Work Placement
11.2022 - 11.2022

Job overview

  • Adhere to Organisational Policy and Procedures
  • Supporting client's independence and wellbeing for
    all activities
  • Support with undressing, bed bathing, dressing,
    grooming while maintaining privacy and dignity
  • Support with eating and drinking using appropriate
    feeding techniques
  • Support with aids and equipment
  • Use of effective communication techniques
    individualised to client's needs
  • Actively listened to clients' requests, confirming full
    understanding before addressing concerns with a
    strengths based approach.
  • Offered friendly and efficient service to clients,
    handled challenging situations with ease.

Virginia Albarracin
Gold Coast, QLD

Zumba Fitness Instructor (Support)
02.2016 - 08.2022

Job overview

  • Greeted incoming students and answered questions
    to offer welcoming atmosphere.
  • Kept class areas clean, neat and free of distractions.
  • Encouraged clients to push past comfort levels while
    maintaining strong focus on safety and technique.
  • Enhanced client experience by maintaining
    motivational and supportive culture.

Various
Gold Coast, QLD

Beauty Therapist
01.2009 - 01.2013

Job overview

  • Assisted customers in feeling relaxed and comfortable with the process
  • Evaluated customer skin to determine unique conditions and skin type
  • Performed rejuvenation techniques on all types of skin and hair
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Education

Tafe Queensland
Loganholme, QLD

Certificate III from Individual Support (Disability)
07.2022 - 11.2022

University Overview

Southport First Aid & CPR

First Aid & CPR Certificate
01.2022 - 01.2022

University Overview

Beauty Therapy Australian College Of Integrated Therapies

Diploma of Beauty Therapy & ITEC Diploma for Beauty Specialists from Beauty Therapy
02.2009 - 01.2010

University Overview

Skills

Caring, compassionate and a high degree of empathy & patience

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Interests

Cooking

Time with Family

Outdoor Activities

Availability
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Quote

“Life is an opportunity, benefit from it. Life is beauty, admire it. Life is a dream, realise it.”
Mother Teresa

Timeline

Support Worker
Cleo's Place
01.2023 - Current
Work Placement
Centacare Community Services
11.2022 - 11.2022
Tafe Queensland
Certificate III from Individual Support (Disability)
07.2022 - 11.2022
Domestic Support Worker
It Community Services
05.2022 - Current
Southport First Aid & CPR
First Aid & CPR Certificate
01.2022 - 01.2022
Zumba Fitness Instructor (Support)
Virginia Albarracin
02.2016 - 08.2022
Beauty Therapy Australian College Of Integrated Therapies
Diploma of Beauty Therapy & ITEC Diploma for Beauty Specialists from Beauty Therapy
02.2009 - 01.2010
Beauty Therapist
Various
01.2009 - 01.2013

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Helen ElsomIndividual Support (Disability)