Helen Francis
Austins Ferry,TAS
Summary
Assessment Specialist with extensive experience in assessment and training. Proven planning and problem-solving skills, complemented by expertise in documentation and customer relations management.
Overview
43
43
years of professional experience
Work History
Senior Intake & Clinical Support/Triage Delegate
Care Assess
Rosny Park, TAS
06.2021 - Current
- Assessed new referrals from My Aged Care to determine service requirements.
- Conducted client and family triage while adhering to consent protocols.
- Scheduled assessment appointments efficiently, considering availability and time constraints.
- Managed communications through phone and email with clients, families, and health professionals.
- Oversaw staff rostering adjustments to maintain optimal coverage.
- Renegotiated appointment changes due to sick leave or other circumstances.
- Trained and supported new employees in Administration and Triage Delegate roles.
Intake and Needs Assessor
Care Assess
Rosny Park, TAS
07.2015 - 06.2021
- Conducted assessments for clients in Commonwealth Home Support Program since July 2015.
- Evaluated individual needs and preferences during home visits.
- Completed documentation and submitted referrals for essential services.
- Assessed referrals and scheduled appointments while managing Intake responsibilities.
Intake/ Assessor for Post Acute Program
Care Assess
Rosny Park, TAS
11.2011 - 06.2015
- Assessed referrals and coordinated with hospitals to optimize discharge dates and assessor allocation.
- Conducted hospital evaluations to determine client needs for short-term recovery services.
- Arranged home support services to address client requirements effectively.
- Followed up with clients to monitor progress and identify ongoing support needs.
Registered Nurse Level 2, Rehabilitation Unit
Calvary St Johns Hospital
South Hobart, TAS
02.2010 - 11.2011
- Trainer for Functional Independence Measure (FIM) and ran appropriate training courses for staff.
- Collaborated with healthcare teams to develop patient care plans.
- Conducted assessments to evaluate patient health and needs accurately.
- Documented patient progress and maintained accurate medical records.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Provided emotional support and comfort to families during difficult times.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Conducted assessment prior to admission with patients and relatives to gather case history.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Registered Nurse, Level 2 Rehabilitation Unit
Hobart Private Hospital/ Healthscope
Hobart, TAS
02.2009 - 02.2010
- Second in Charge of Rehabilitation Unit.
- managed patient flow
- Preassessment of patients for suitability for Rehabilitation
- Educated patients and families of Rehabilitation Process and needs.
- Educated Staff
- Qualified as a trainer for the Functional Independence Measure (FIM), and ran appropriate training courses for staff.
- Administered medications and monitored patient responses to treatments.
- Documented patient assessments, interventions, and progress accurately in records.
- Participated in quality improvement initiatives to enhance patient care services.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Registered Nurse Medical Imaging
I Med
Lenah Valley, TAS
03.2008 - 02.2009
- Supported medical interventions in radiology practice to enhance patient outcomes.
- Managed inventory and maintained supplies for seamless operations.
- Contributed to health investigations, ensuring thorough data collection.
- Provided care for patients undergoing radiological procedures, prioritizing comfort and safety.
Registered Nurse Level 2, Red Cross
Red Cross Donor Centre
Hobart, TAS
01.2007 - 03.2008
- Evaluated donors for suitability based on established criteria.
- Collected blood and plasma donations following strict protocols.
- Oversaw stores to ensure optimal inventory management.
- Managed rosters to maintain accurate staffing levels.
- Conducted staff education in alignment with prescribed training methods.
Registered Nurse
St Johns Hospital
South Hobart, TAS
10.1985 - 12.2006
- Worked in a range of roles including Level 1 & 2 Registered Nurse mixed medical/surgical and Rehabilitation.
- Acting Discharge Planner, on a number of occasions in the Rehabilitation Unit.
- Two stints as Acting Clinical Nurse Manager on the Rehabilitation Unit: 3 months and 6 months.
- General ward work, caring for patients, and monitoring clinical changes.
- Participation in multidisciplinary meetings.
- Working in charge of shifts outside regular hours.
- Reporting clinical changes to appropriate medical professionals.
- Clinical teaching with student nurses, those on clinical placement from University and Re-entry to Practice Registered Nurses.
Student Nurse
St Johns Hospital
South Hobart, TAS
07.1982 - 10.1985
- General Nurse Training
- Assisted nurses with patient care tasks and daily activities.
- Monitored vital signs and reported changes to the nursing staff.
- Prepared medical equipment and ensured cleanliness of work areas.
- Supported patients with mobility and personal hygiene needs.
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Maintained safe and comfortable environment for each patient.
Education
Post Graduation Certificate in Rehabilitation Nursing - Nursing
University of Tasmania
Hobart, TAS12-2010
Bachelor of Nursing - Nursing
University of Tasmania
TAS05-1997
Skills
- Referral assessment and client triage
- Appointment scheduling and staff training
Affiliations
- Outside of work, I enjoy cooking, gardening, reading, and staying in touch with family and friends
References
- Julie Doering
Assessment Services Manager
Care Assess
0479 103 186
Georgie Brown
Assistant Assessment Services Manager
Care Assess
0481 714 527
Timeline
Senior Intake & Clinical Support/Triage Delegate
Care Assess
06.2021 - Current
Intake and Needs Assessor
Care Assess
07.2015 - 06.2021
Intake/ Assessor for Post Acute Program
Care Assess
11.2011 - 06.2015
Registered Nurse Level 2, Rehabilitation Unit
Calvary St Johns Hospital
02.2010 - 11.2011
Registered Nurse, Level 2 Rehabilitation Unit
Hobart Private Hospital/ Healthscope
02.2009 - 02.2010
Registered Nurse Medical Imaging
I Med
03.2008 - 02.2009
Registered Nurse Level 2, Red Cross
Red Cross Donor Centre
01.2007 - 03.2008
Registered Nurse
St Johns Hospital
10.1985 - 12.2006
Student Nurse
St Johns Hospital
07.1982 - 10.1985
Post Graduation Certificate in Rehabilitation Nursing - Nursing
University of Tasmania
Bachelor of Nursing - Nursing
University of Tasmania
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