Helen Gikas
Melbourne,Victoria
Summary
Enthusiastic, reliable and professional providing excellent customer service and creating memorable dining experiences for restaurant, retail and hospitality customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
37
37
years of professional experience
Work History
Waiting Staff Member
Max Brenner
06.2022 - 06.2022
- Good Customer Service: Being friendly and helpful to customers, taking orders accurately, and making their experience enjoyable.
- Multitasking: Handling multiple tasks at once, like taking orders, making drinks, and cleaning, while staying organized.
- Teamwork: Working well with others, helping teammates, and keeping good communication to make sure everything runs smoothly.
Casual Kitchen Hand
Zahari
06.2022 - 06.2022
- Fast Order Taking: Quickly and accurately take orders to keep customers happy
- Adaptability: Stay calm and adjust to changing situations, like rush hours or sudden customer requests.
- Clear Communication: Communicate well with both customers and teammates to ensure smooth service.
Real Estate Assistant
Ray White
09.2006 - 10.2018
- Generated new development deals for a real estate development company that focuses on residential projects and off the plan developments
- Property Sales/ Prospecting Marketing
- Contracts/ Leases
- Property presentation and aesthetics
- Property Photography
- Negotiation/ Mediation Complete Customer service
Beauty Therapist
Wardika Day Spa, Wardika Day Spa Balwyn
01.2010 - 02.2013
- Overall management and running of Day spa business in busy up market Balwyn salon.
- Successfully increased sales by 60% implementing personalized services, upselling premium treatments, and creating tailored promotions that catered to client needs, driving both new and repeat business.
Sales Representative
Ahava Skin Care
10.2001 - 04.2006
- Managing customer relationships and marketing high end cosmetics for consumers and commercial accounts such as Salons and day spas
- Developing new business with wholesalers and retailers Training new associates and conducting product workshops to demonstrate the benefits and applications of each product line
- Accurately assisting businesses by measuring inventory, placing order, controlling shrinkage, and ensuring professional product needed for services were stocked and orderly.
Marketing and Communications Retail Manager
Absolutely You Skin Body Spa- Richmond Victoria
10.2000 - 04.2006
- Created and developed Day Spa business from inception to completion
- Managed profit and loss, including revenue from services and products, controllable expenses, and sales targets, resulting in a 100% increase in sales.
- Facilitated clear and timely communication between the spa management team, therapists, and staff.
- Boosted performance by providing regular sales training to staff.
- Ensured top client satisfaction by handling requests, anticipating needs, and resolving complaints promptly.
Beauty Therapist
Aveda Salon and Spa Australia on Collins
02.1992 - 03.1997
- Met sales goals, increasing revenue through effective customer service
- Developed loyal following of clients by providing high-quality services.
- Made customers feel at ease and comfortable by genuinely providing value added services building trust and connections.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients by providing health and beauty services.
Retail Sales Associate
David Jones & Georges
01.1989 - 02.1991
- Achieved and exceeded sales targets through effective product recommendations and cross-selling.
- consulted with customers, matching products to their needs and preferences.
- Demonstrated deep product knowledge of various brands to assist customers in making informed decisions.
- Maintained a well-organized and visually appealing display of products, contributing to an inviting shopping experience.
- Handled cash transactions
Minits Cafeteria
Forest Hill Chase Diner
01.1985 - 01.1987
- Greeted and served customers in a friendly and professional manner.
- Operated an industrial dishwasher to clean glassware and utensils.
- Multitasked effectively during busy lunch hours, assisting colleagues and managing responsibilities.
- Built strong customer service skills by engaging in friendly conversations.
- Worked well with team members to ensure smooth service during peak times.
- Cafe/restaurant cleanliness with keeping all areas tidy and clean at all times
Education
Responsible Serving of Alcohol -
RSA Certificate
Melbourne 05.2023
Agents Representative Certificate -
REIV
Camberwell, VIC05.2006
Certifcate - Skin And Make Up Artistry
Sydney College of Skin And Make Up
Sydney, NSW07.1990
Diploma - Aesthetics And Cosmetology
Athens Skin Academy
01.1989
High School Diploma -
Blackburn High School
Blackburn, VIC11.1987
Koonung High School
Melbourne 11.1986
Skills
- Disciplined, goal oriented and self motivated
- Guest Relations Management
- Excellent communication skills
- Demonstrated by the ability to work with people of diverse backgrounds, listening to determine clients needs before offering a solution
- Excellent sales record
- Safe food handling
- Supervision & leadership
- Product Sales
- Reliability and punctuality
Languages
Greek
Native or Bilingual
French
Elementary
References:
References Ellen Keble, Real Estate Business owner 0468646795 & John Goussis, Barrister, 0401145938
Timeline
Waiting Staff Member
Max Brenner
06.2022 - 06.2022
Casual Kitchen Hand
Zahari
06.2022 - 06.2022
Beauty Therapist
Wardika Day Spa, Wardika Day Spa Balwyn
01.2010 - 02.2013
Real Estate Assistant
Ray White
09.2006 - 10.2018
Sales Representative
Ahava Skin Care
10.2001 - 04.2006
Marketing and Communications Retail Manager
Absolutely You Skin Body Spa- Richmond Victoria
10.2000 - 04.2006
Beauty Therapist
Aveda Salon and Spa Australia on Collins
02.1992 - 03.1997
Retail Sales Associate
David Jones & Georges
01.1989 - 02.1991
Minits Cafeteria
Forest Hill Chase Diner
01.1985 - 01.1987
Responsible Serving of Alcohol -
RSA Certificate
Agents Representative Certificate -
REIV
Certifcate - Skin And Make Up Artistry
Sydney College of Skin And Make Up
Diploma - Aesthetics And Cosmetology
Athens Skin Academy
High School Diploma -
Blackburn High School
Koonung High School
Similar Profiles
Carlee MullerCarlee Muller
Team Member at Max BrennerTeam Member at Max Brenner
Isaac CameraIsaac Camera
Cashier - Workplacement at Max BrennerCashier - Workplacement at Max Brenner
Ash McNeillAsh McNeill
Barista at Max BrennerBarista at Max Brenner