Summary
Overview
Work History
Education
Skills
Key responsibilities within my role
Demonstrated Abilities
Timeline
Generic

Helen Gorgis

Edensor Park

Summary

I am a motivated and collaborative worker who enjoys interacting with the public. I dedicate my full effort to achieving the highest standards in every task I undertake. Friendly and enthusiastic by nature, I am also multilingual, fluent in Arabic, English, and Chaldean. I have extensive experience in coordinating administrative tasks and maintaining well-organised office environments. My strong organisational skills help improve office efficiency and support overall team operations. I consistently demonstrate effective communication and multitasking abilities to meet a wide range of administrative needs. Furthermore, I'm equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I'm always ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

IPro Automatic Doors
07.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.

Store Services Compliance Officer

Woolworths limited supermarkets
01.2010 - Current
  • As the manager of the cash office department, I was responsible for all payroll within the store, as well as ticketing, pricing, customer service and cash handling. Within my role as the SSCO, I was the first point of contact for customers as well as many businesses that are associated with Woolworths Limited.
  • 2010 – work experience (Woolworths limited supermarkets) Fairfield

Education

Certificate IV - retail and management

01.2015

higher school certificate - undefined

Miller Technology high school
01.2012

Skills

  • Attention to details
  • Adaptable
  • Highly motivated
  • Microsoft office – Word, Excel, PowerPoint
  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • Time management
  • Filing
  • Critical thinking
  • Documentation and recordkeeping
  • Office management
  • Appointment scheduling

Key responsibilities within my role

  • Customer service
  • Supervising
  • Work without supervision
  • Money handling
  • Answering phone calls
  • Handing customer complaints (face to face and on the phone).
  • Helping customers with enquiries (face to face and on the phone).
  • Assisting store manager with a variety of tasks.

Demonstrated Abilities

  • Multi-tasking.
  • Strong communication and interpersonal skills.
  • Awareness of occupational health and safety guidelines.
  • Problem solving skills.
  • Excellent Time management skills.
  • Excellent organizational skills.
  • Answering phone calls and taking messages.
  • Working as a team member under strict schedule.

Timeline

Administrative Assistant

IPro Automatic Doors
07.2020 - Current

Store Services Compliance Officer

Woolworths limited supermarkets
01.2010 - Current

higher school certificate - undefined

Miller Technology high school

Certificate IV - retail and management

Helen Gorgis