Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

HELEN HADGRAFT

Wulguru,Australia

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Administration/ Patient Services Officer

Queensland Health Townsville
05.2021 - Current
  • Delivering exceptional person-centred customer service to patients and their families
  • Booking patients appointments
  • Redirecting and assisting with patients, public and staff enquiries
  • Assisting staff with on-line training
  • Maintaining confidentiality
  • Undertaking relevant training and applying this to the workplace.
  • Using corporate data bases and using Office 365 including
  • Admitting, discharging and transferring patients correctly
  • Updating and recording patient information
  • Ordering supplies for the wards by using S4Hana
  • Organising repairs for equipment
  • Accurately recording and verifying paperwork required for recruitment processes.
  • Liaising with medical personnel to ensure the smooth running of ward for the day.
  • Typing dictation as required through Winscribe.
  • Monitoring offices supplies and ordering when required.
  • Achieving
  • Undertaking required annual training in timely manner.
  • Processing AVAC forms and submitting to payroll.
  • Reception duties
  • Monitoring and assisting to resolve staff rosters and unexpected leave.
  • Use of data bases including Affinity which is a data base used by the Legal Department
  • Working rostered hours outside normal standard hours as required.
  • Working across Wards and Units and Allied Health when required

Support Services

Queensland Health Townsville
09.2019 - 05.2021
  • Following duty guides
  • Vacuuming all hard floors
  • Damp mopping all hard floor surfaces.
  • Spot cleaning wall, high reach areas
  • Cleaning toilets, handbasins etc.
  • Cleaning kitchenette, ovens, microwaves, sinks, fridges etc
  • Working within health and safety guidelines, infection control guidelines and all other requirements.
  • Wiping furniture and desks as required
  • Full daily clean of independent living units
  • Bond clean of independent living units including ovens, curtains, and fans when consumers discharge.
  • Discharge cleans in the hospital environment, cleaning beds, bedside tables, trays, walls, chairs, and bathrooms as required.
  • Some patients transfer.
  • Assisted with patient handling. (Have some of the competencies signed off)
  • Assisting to direct and assist patients and visitors to appointments and clinics.
  • Transferring patients in wheelchairs to the wards or to discharge.
  • Working across many and varied wards to improve knowledge of the layout of the hospital.

Disability Employment Consultant

Workways Aitkenvale/My Pathways
12.2017 - 12.2018
  • Assist clients with disabilities secure ongoing employment
  • Individualise Employment Pathway Plans
  • Refer jobseekers to activities to assist them into long term employment
  • Build rapport other providers and organisations
  • Identify risks of employment
  • Lodging vacancies
  • Liaising with employers and government bodies
  • Manage all aspects of Noticeboard in ESS
  • Achieving results without compromising integrity
  • Conducting interviews
  • Achieving Key Performance Indicators
  • Ensuring compliance with contract
  • Case Management
  • Diary and accurate record management
  • Meet or exceed both billable and non-billable reverse marketing activity
  • Meet or exceed all placement, education, and training targets
  • Meet or exceed targets for 13- and 26-weeks outcome conversion rates for job seekers you have assisted into employment

Workplace Trainer

Workways Westend Townsville
03.2016 - 01.2017
  • Delivery of programs for motivation for long term unemployed
  • Call employers to market/sell skills of individual jobseekers
  • Meet all required KPI’s
  • Participate in team exercisers
  • Assist clients with disabilities secure ongoing employment.
  • Individualise Employment Pathway Plans
  • Refer jobseekers to activities to assist them into long term employment
  • Build rapport other providers and organisations
  • Identify risks of employment
  • Lodging vacancies
  • Liaising with employers and government bodies
  • Manage all aspects of Noticeboard in ESS
  • Achieving results without compromising integrity
  • Conducting interviews
  • Achieving Key Performance Indicators
  • Ensuring compliance with contract
  • Case Management
  • Diary and accurate record management
  • Meet or exceed both billable and non-billable reverse marketing activity
  • Meet or exceed all placement, education and training targets

Optical Dispenser

Optical Superstore
04.2015 - 08.2015
  • Troubleshooting customer concerns
  • Repairing spectacles
  • Dealing with customer complaints
  • Adjusting and fitting spectacles
  • Ordering spectacles and contact lenses
  • Following up on orders
  • Cash handling/banking
  • Liaising with Optometrist and other professionals
  • Negotiating any debt outstanding
  • Making appointments
  • Building rapport with customers
  • Checking the prescription is correct in the spectacles.
  • Choosing the appropriate lens type for the prescription.
  • Closing the sale.

Facilitator

Job Futures-SEQ, Thuringowa Central
01.2014 - 04.2015
  • Delivery of programs for motivation for long term unemployed
  • Call employers to market/sell skills of individual jobseekers.
  • Meet all required KPI’s.
  • Participate in team exercisers.

Employment Advisor

Job Find, Aitkenvale
01.2010 - 01.2014
  • Assist jobseekers secure ongoing jobs.
  • Individualise Employment Pathway Plans
  • Refer jobseekers to activities to assist them into long term employment.
  • Build rapport other providers and organisations.
  • Identify risks of jobseeker’s employment
  • Lodging vacancies
  • Liaising with employers and government bodies
  • Ensuring compliance with contract
  • Manage all aspects of Noticeboard in ESS
  • Achieving results without compromising integrity
  • Conducting interviews
  • Achieving Key Performance Indicators
  • Case Management
  • Diary and accurate record management
  • Meet or exceed both billable and non-billable reverse marketing activity.
  • Meet or exceed all placement, education and training targets.
  • Meet or exceed targets for 13- and 26-weeks outcome conversion rates for job seekers you have assisted into employment.

Assistant Manager

OPSM
01.2003 - 01.2010
  • Preparation of staff rosters
  • Conducting staff appraisals
  • Preparing budgeting reports
  • Staff training and supervision.
  • Troubleshooting customer concerns
  • Repairing spectacles
  • Dealing with customer complaints
  • Adjusting and fitting spectacles
  • Ordering spectacles and contact lenses.
  • Following up on orders
  • Stocktake
  • Liaising with Public Health
  • Window dressing
  • Reporting to management
  • Implement programs.
  • Cash handling/banking
  • Liaising with Optometrist and other professionals
  • Negotiating any debt outstanding
  • Authorising payment of accounts

Administration Officer Level 3

Excise (ATO)
01.2002 - 01.2003
  • Telephoning clients regarding claims
  • Applying legislation
  • Adhering to Taxpayers charter
  • Adhering to Compliance model
  • Meet team objectives.
  • Clarify information provided.
  • Exercise judgment
  • Approve claims.
  • Provide information.
  • Undertake review work.
  • Identify, gather, record information.
  • Risk analysis activities
  • Compliance strategies
  • Educating clients
  • Using computer applications
  • Sending and receiving E-Mail
  • Providing advice to peers
  • Networking within team
  • Negotiating with clients
  • Teamwork

Optical Assistant

Gabriel and Genrich Optometrists
01.2001 - 01.2002
  • Taking appointments
  • Handling Customer Enquiries
  • Selling wide range of optical products
  • Purchasing, stock control
  • Liaison with Public Health
  • Mailing duties & Banking
  • Credit control & Lay-by systems
  • Accounting procedures
  • Access computer applications
  • Excel computer applications
  • Advising patients on eye health issues
  • Handling customer complaints
  • Window dressing
  • Liaising with Government regarding patient’s entitlements

Optical Assistant

Stacey and Stacey
01.1998 - 01.2001
  • Taking appointments
  • Handling Customer Enquiries
  • Selling wide range of optical products
  • Purchasing, stock control
  • Liaison with Public Health
  • Mailing duties, Banking, Credit control
  • Writing procedures for Lay-by system
  • Teaching new staff: -participating in training evenings
  • Organising new product launches
  • Sending reminder letters
  • Employment History Continued...

Client Services Officer, Call Centre

Child Support Agency
01.1997 - 01.2001
  • Handling Telephone Enquiries
  • Dealing with difficult clients with tact and objectivity
  • Interpreting legislation and applying this to assessments.
  • Processing applications and amendments
  • Referring clients to other agencies such as legal aid
  • Ensuring client’s privacy provisions are met.
  • Negotiating with clients for payment
  • Advising clients of any amendments to assessments both in writing and on the phone
  • Prioritising workloads to meet demand.
  • Empathising with clients and dealing with them with integrity.
  • Ensuring any follow up promised was carried out.
  • Ensuring information was correct and delivered in a timely manner.
  • Various other Government Departments, spanning 25 years, including Taxation Department, Department of Aviation, Department of Social Security (Human Services).

Education

No Degree - CERTIFICATE 4 OPTICAL DISPENSING

OPEN LEARNING
NSW
07-2015

Skills

  • Work coordination
  • Strategic planning
  • Cultural awareness
  • Information verification
  • Emergency and non-emergency response
  • Team collaboration
  • De-escalation techniques
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking Abilities
  • Problem-solving
  • Decision-making
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Adaptability
  • Problem-solving aptitude

Accomplishments

  • Supervised team of 6 staff members.

Certification

  • ‘C’ Class Drivers Licence
  • Certificate IV in Employment Services
  • Certificate IV in Optical Dispensing
  • Certificate of Social Science

Timeline

Administration/ Patient Services Officer

Queensland Health Townsville
05.2021 - Current

Support Services

Queensland Health Townsville
09.2019 - 05.2021

Disability Employment Consultant

Workways Aitkenvale/My Pathways
12.2017 - 12.2018

Workplace Trainer

Workways Westend Townsville
03.2016 - 01.2017

Optical Dispenser

Optical Superstore
04.2015 - 08.2015

Facilitator

Job Futures-SEQ, Thuringowa Central
01.2014 - 04.2015

Employment Advisor

Job Find, Aitkenvale
01.2010 - 01.2014

Assistant Manager

OPSM
01.2003 - 01.2010

Administration Officer Level 3

Excise (ATO)
01.2002 - 01.2003

Optical Assistant

Gabriel and Genrich Optometrists
01.2001 - 01.2002

Optical Assistant

Stacey and Stacey
01.1998 - 01.2001

Client Services Officer, Call Centre

Child Support Agency
01.1997 - 01.2001

No Degree - CERTIFICATE 4 OPTICAL DISPENSING

OPEN LEARNING

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HELEN HADGRAFT