Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant

Helen Hadley

Alphington,VIC

Summary

Proven track record at Clayton Utz, skilled in maintaining confidentiality and facilitating effective communication. Adept at cash transaction processing and building strong customer relationships, I consistently enhance service quality and streamline operations, contributing to increased client satisfaction and operational efficiency.

Experienced with customer service and sales support. Utilises strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

30
30
years of professional experience

Work History

Sales Assistant /Administrative Assistant

John Lazos and Associates
03.2020 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Responsible for mail out orders.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Administrative Assistant

Riversdale Service Centre
11.2000 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Legal Secretary

Clayton Utz, Solicitors
03.1995 - 08.1999
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and lawyers, ensuring prompt responses to inquiries.
  • Screened telephone calls and forwarded to appropriate departments.
  • Transcribed legal documents and phone conversations.
  • Maintained filing and retrieval systems.

Education

English, Typewriting, Shorthand And Accounting

Holmes Commercial College
Melbourne, Vic
01-1977

Skills

  • Cash transaction processing
  • Goal oriented
  • Effective relationship management
  • Stock management

Interests


  • Yoga
  • Piano playing
  • Silversmithing / Jewellery making from home studio
  • Growing herbs and vegetables in home garden
  • Learning new cooking techniques and expanding my culinary skills


Timeline

Sales Assistant /Administrative Assistant

John Lazos and Associates
03.2020 - Current

Administrative Assistant

Riversdale Service Centre
11.2000 - Current

Legal Secretary

Clayton Utz, Solicitors
03.1995 - 08.1999

English, Typewriting, Shorthand And Accounting

Holmes Commercial College
Helen Hadley