Helen Hanlon
Melbourne,Victoria
Summary
Proactive and detail-oriented professional with over 5 years’ experience delivering cross-functional initiatives in corporate environments. Strong background in process improvement, and managing high-volume, time-sensitive deliverables. Known for driving operational efficiencies, coordinating successful onboarding programs, and championing workplace well-being and technology adoption. Now seeking a new role to leverage strong communication, organisational, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Investment Reporting Analyst
Legal & General Investment Management (LGIM)
10.2020 - 07.2024
- Produced accurate, high-quality reports within strict deadlines.
- Analysed complex data sets to meet evolving client requirements.
- Supported cross-departmental projects, ensuring timely delivery of ad-hoc reports.
- Designed a comprehensive training program to onboard new team members.
- Implemented automation to streamline reporting, saving significant team hours weekly.
- Championed internal systems (Salesforce) by facilitating user adoption and training sessions.
- Initiated wellbeing and engagement initiatives, aligning with broader people strategy.
Customer Service Advisor
C Hanlon Ltd
06.2019 - 09.2020
- Supervised a small team on a high-priority client contract, coordinating workloads, managing schedules, and providing on-the-job training.
- Built strong client relationships through regular touchpoints and ensured timely service delivery and project support.
- Supported recruitment, onboarding, and upskilling of new staff through hands-on training and mentoring.
- Delegated tasks based on capacity and skills, improving team efficiency and client satisfaction.
Education
Bachelor of Arts - Psychology
University of Strathclyde
06.2019
Skills
- Process improvement and project management
- Effective communication
- Data analysis and accuracy
- Time management strategies
- Microsoft Excel proficiency
- Employee training and development
Timeline
Investment Reporting Analyst
Legal & General Investment Management (LGIM)
10.2020 - 07.2024
Customer Service Advisor
C Hanlon Ltd
06.2019 - 09.2020
Bachelor of Arts - Psychology
University of Strathclyde
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