Helen Hansord
London,Ontario
Summary
Dedicated professional skilled in behavioral support and relationship building. Proven ability to enhance client well-being through individualized support and effective communication. Committed to fostering community engagement and ensuring safety, while adapting to diverse needs in dynamic environments.
Overview
17
17
years of professional experience
Work History
Residential Support Worker
The Australian Red Cross
12.2012 - Current
- Providing culturally sensitive physical and emotional care for children and young people living in units, in accordance with current Australian disability service standards and their personalised case management plan.
- Ensuring client safety and well being whilst living within the units.
Disability Support Partner
Community Vision Inc
06.2012 - 10.2013
- Supporting young adults and elderly to access their local community services/events by providing appropriate physical and emotional support in accordance with current Australian disability service standards and their personalised case management plan.
- Ensuring client safety and well being whilst out in the community.
Sales Assistant/Video clerk
Blockbuster Video
Mandurah, Halls Head
11.2008 - 01.2011
- Merchandising, stock replenishment, product sales.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Effectively managed inbound and outbound customer calls.
Education
Certificate III Disability Support -
Health Training Australia
Perth, Western AustraliaCertificate III Childcare Services - undefined
Mt. Lawley Tafe
Perth, Western AustraliaSkills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Data entry and reporting
- Recreational activities
- Life skills training
- Personal care assistance
- Time management
- Active listening
- Relationship building
- Interpersonal communication
- Teamwork and collaboration
- Emotional awareness
- Documentation management
- Written communication
- Problem-solving abilities
- Adaptability
Timeline
Residential Support Worker
The Australian Red Cross
12.2012 - Current
Disability Support Partner
Community Vision Inc
06.2012 - 10.2013
Sales Assistant/Video clerk
Blockbuster Video
11.2008 - 01.2011
Certificate III Childcare Services - undefined
Mt. Lawley Tafe
Certificate III Disability Support -
Health Training Australia