Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Heto

Sydney,Australia

Summary

I am a dedicated professional with a strong passion for sales and a proven ability to drive revenue growth while cultivating lasting client relationships. My extensive experience includes effectively engaging customers through outstanding communication and interpersonal skills, ensuring I grasp their needs and preferences adeptly.

I excel in identifying new business opportunities and enhancing existing accounts, leveraging my expertise to deliver customized solutions. My collaborative approach with cross-functional teams and utilization of market insights enable me to consistently meet the unique demands of each client.

With a steadfast work ethic and an unwavering commitment to sales excellence, I am determined to surpass targets and deliver exceptional customer satisfaction.

Overview

12
12
years of professional experience

Work History

Personal Assistant and Administration

-
01.2024 - Current
  • Enhanced executive productivity by managing daily schedules, coordinating meetings, and handling travel arrangements.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Attended meetings, took notes and tracked action items.
  • Implemented a standardized format for all invoices, improving readability and reducing customer confusion.
  • Used data entry skills to accurately document and input statements.

Territory Manager

Havenhall
01.2022 - 11.2023
  • Building and maintaining relationships with clients and identifying their needs.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
  • Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed complex negotiations, closing deals while maximizing profitability and customer satisfaction.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Retail Manager

Gaslight Pharmacy Rose Bay
10.2021 - 01.2022
  • Provide leadership and direction to the team.
  • Support catalogue and supplier promotions by planning, merchandising and implementing promotional activities to maximise sales.
  • Stock monitoring and management.
  • Maintain the control and application of systems to increase sales and productivity.
  • Ensure all administration duties are performed.
  • Human Resource functions including roster management and managing performance where required.
  • Liaise with key stakeholders including pharmaceutical reps and the Head Office team.

Host / Event staff

Dedes Waterfront Group Sydney
06.2021 - 10.2021
  • Welcome guests in a warm and friendly manner
  • Ascertains their dining/lodging needs
  • Seats guests and manage the seating chart
  • Monitors restaurant activity to determine seating and dining flow
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner
  • Performs opening and closing duties, as needed
  • Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
  • Helps fellow team members and other departments wherever necessary to maintain positive working relationships.

Operations Assistant & Event Staff

Damm Fine Food
03.2021 - 05.2021
  • Melbourne based event and catering company
  • Operations
  • Assist Event Manger with event coordination
  • Ordering/ preparing supplies for events
  • Loading/transporting supplies to events and returning supply packs to base post event
  • Warehousing - Event Staff
  • Preparing tables, ensuring they are clean and fully set
  • Maintaining knowledge of the complete menu, and available items
  • Presenting customers with the menu and taking orders
  • Checking the quality of dishes before serving them
  • Delivering food and beverages in a timely manner
  • Attending tables and ensuring customer satisfaction.

Retail Manager

Health Smart Pharmacy Victorian Comprehensive Cancer Centre, VCCC
06.2016 - 01.2021
  • Coach and develop staff, including overseeing employee induction
  • Lead employees to meet the company’s expectations for productivity to achieve targets
  • Maintain and grow relationships with key accounts through sound product knowledge, time management and negotiating buys and deals
  • Implement merchandising and promotional activities to drive sales
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Ensure every customer receives the best service to achieve the best possible health outcome and therefore garner return business
  • Assist an organisation to define and measure progress toward organisational goals and objectives
  • Strive to increase revenue and achieve business growth and development through strategies that focus on increasing customer spend, build loyalty and therefore secure repeat business and increased traffic to the store
  • Financial management and business growth planning including monitoring the investment inputs to ensure that they are taking place when required.

Retail Manager

HealthSmart Pharmacy Carlton
06.2015 - 06.2016
  • Including specialist services and products provided to customers where possible
  • Stock control including organising promotions within the pharmacy and liaising with sales representatives to ensure optimal outcomes
  • Setting team targets and driving the entire team to reach their full potential and ability
  • Managing daily front of shop operations
  • Commitment to ongoing training and development

Retail Manager

Health Smart Heidelberg
09.2014 - 05.2015
  • Customer service
  • Assist in any area of the pharmacy including orders, counter service, telephone service, dispensary, and store merchandising
  • Undertake continual training development opportunities to grow with in the role
  • Inventory management

Pharmacy Assistant

Priceline Pharmacy
10.2013 - 04.2014
  • Customer service including Specialist services and products provided to customers where possible
  • Assisting customers with general queries and refer to the Pharmacist as required
  • Using dispensary and store computer systems to generate stock lists and labels
  • Retail Maintenance and Merchandising
  • Store promotions, stock control, Planograms
  • Working closely to management team to help set and achieve sales targets.

Pharmacy Assistant

Airport Pharmacy Melbourne Airport
05.2012 - 05.2013
  • Providing exceptional customer service
  • Telephone and face to face enquiries from patients, their representatives, members of the public and a wide range of staff groups, either in a pharmacy or in a ward
  • Maintain the presentation of the store and service areas
  • Process sales through the till
  • Assisting customers with general queries and refer to the Pharmacist when required.

Education

Online Bachelor Of Business -

RMIT University
Melbourne, VIC

Diploma Of Business - Business Management

RMIT University
Melbourne, VIC
2021

Diploma Of Marketing And Communication -

RMIT University
Melbourne, VIC
2018

Certificate IV In Business (Administration) -

Swinburne University of Technology
Melbourne, VIC
2015

Certificate III & IV In Community Pharmacy - Pharmacy Technology

The Pharmacy Guild of Australia
Australia
2013

VCE -

Mercy College
Melbourne, VIC
2011

Skills

  • Business development and leadership in diverse pharmacy locations including Melbourne and Sydney
  • Excellent sales and negotiation skills with a strong drive to succeed
  • Excellent customer service, people and relationship building skills
  • Proven ability to meet and exceed sales targets
  • Empathetic, driven and always performs at a high standard to achieve KPI and sales targets
  • Excellent presentation and communication skills
  • Strong verbal, written and computer skills
  • High level of drive, enthusiasm and self-motivation
  • Microsoft Office proficiency
  • Schedule Management
  • Event planning experience
  • Customer Portfolio Management
  • Sales expertise

Timeline

Personal Assistant and Administration

-
01.2024 - Current

Territory Manager

Havenhall
01.2022 - 11.2023

Retail Manager

Gaslight Pharmacy Rose Bay
10.2021 - 01.2022

Host / Event staff

Dedes Waterfront Group Sydney
06.2021 - 10.2021

Operations Assistant & Event Staff

Damm Fine Food
03.2021 - 05.2021

Retail Manager

Health Smart Pharmacy Victorian Comprehensive Cancer Centre, VCCC
06.2016 - 01.2021

Retail Manager

HealthSmart Pharmacy Carlton
06.2015 - 06.2016

Retail Manager

Health Smart Heidelberg
09.2014 - 05.2015

Pharmacy Assistant

Priceline Pharmacy
10.2013 - 04.2014

Pharmacy Assistant

Airport Pharmacy Melbourne Airport
05.2012 - 05.2013

Online Bachelor Of Business -

RMIT University

Diploma Of Business - Business Management

RMIT University

Diploma Of Marketing And Communication -

RMIT University

Certificate IV In Business (Administration) -

Swinburne University of Technology

Certificate III & IV In Community Pharmacy - Pharmacy Technology

The Pharmacy Guild of Australia

VCE -

Mercy College

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Helen Heto