Helen Hicks
manager
Beachmere,QLD
Summary
Dynamic, Results-Oriented, and Team-Spirited, Self Starter and Motivator. More than 12 years of professional management experience with Hairhouse warehouse. Exemplify leadership qualities and professionalism. I have been apart of a team that has won many local business awards and hhwh awards, both in retail and salon. Over 7 years experience of running my own salons in Queensland and in partnership with another salon.
Overview
26
26
years of professional experience
Work History
DOMESTIC CLEANING MANAGER
HELENS HELPING HANDS
PAKENHAM, VICTORIA
03.2020 - 12.2023
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- I EMPLOYED 1 WORKER, THIS WAS A SMALL BUSINESS THAT HAD A LOT OF UPS AND DOWNS ,MAINLY BECAUSE OF THE EXTREME LOCKDOWNS THAT VICTORIA FACED THROUGH COVID
2IC Manager BODY PIERCING MANAGER
HAIRHOUSE WAREHOUSE
NARRE WARREN, VICTORIA
06.2015 - 03.2020
- Managed daily activities within the department according to deadlines.
- Collaborated with team members to identify solutions to problems.
- Prepared weekly progress reports for upper management.
Store Manager
Hairhouse warehouse
Taigum, QLD
04.2013 - 08.2013
- Competent in all the runnings of a retail store and salon with over 6 staff at any one time
- Deliver exceptional Customer Service & Relations
- Office Managing
- Plan training for staff
- Rostering.
Store Manager
Hairhouse Warehouse
Cranbourne, VICTORIA
06.2007 - 03.2012
- Competent in all the runnings of a large fast paced retail store and salon with over 9 staff at any one time
- Deliver exceptional Customer Service & Relations
- Office Managing
- Marketing
- Plan training for staff
- Rostering
- Public relations, both with customers, various organisations, centre management, and dealing with head office representatives and company reps.
Retail Manager
Hairhouse warehouse
Waverley gardens
01.2005 - 01.2006
- Customer service
- Stock control and ordering
- Team player.
Retail Assistant Manager
Hairhouse warehouse
Cranbourne
01.2004 - 01.2005
- Customer service and meeting sales targets
- Stock control and ordering
- Team player.
Station Road hair design
01.1998 - 01.2004
- General running of a business
- Bookkeeping
- Payroll
- Purchasing
- Customer Service.
Education
CERT 111 - CERT 111 IN INDIVIDUAL SUPPORT
ETC
Caboolture, QLD02-2024
CERT 111 IN BUSINESS ( MEDICAL RECEPTIONIST
ALFFIE
ONLINE09-2023
CERT 1V - CERT 1V IN CUSTOMER CONTACT
EDUCATION INSTITUTE
Narre Warren, VIC12-2011
CARE PROGRAM - C.A.R.E CUSTOMERS ARE REALLY EVERYTHING
PEOPLE IN PROGRESS
Melbourne, VIC11-2007
Skills
- Management
- Supervision
- Training and development
- Customer Service
- Workload Prioritization
- Scheduling Abilities
- Task Delegation
- Staff Evaluations
- Employee Evaluations
- Staff Scheduling
- Customer Service-Focused
- Performance Improvements
- Customer Relationship Management
- Staff Training and Development
- Training and Mentoring
- Cleaning and Sanitation
Education Qualifications
- CERT III in hairdressing
- CERT IV in Customer contact (Dec 2011)
- People in progress c.a.r.e training programme (Nov 2007)
- Leadership development program (HHWH) (2011)
- Body piercing (2006)
- Makeup Artistry
- Acrylic nails
- All required training sessions for HHWH in product knowledge, including extensive training workshops with various companies
Position Required
Store Manager, Retail Manager or Casual retailer
References
Tony and Sophie Margaritis, HHWH Cranbourne, 0359967477, 0408031713, 0419999811, Sharon Whitford, Nak Hair, 0425724463, Nikala, M&U Imports, Sharon Tindall, 0459652332, Gaylene Bryant, 0410945745
Accomplishments
i won many retail selling competitions in my state through various suppliers through Hairhouse,i won many overseas trips and items from the suppliers and Hairhouse
Timeline
DOMESTIC CLEANING MANAGER
HELENS HELPING HANDS
03.2020 - 12.2023
2IC Manager BODY PIERCING MANAGER
HAIRHOUSE WAREHOUSE
06.2015 - 03.2020
Store Manager
Hairhouse warehouse
04.2013 - 08.2013
Store Manager
Hairhouse Warehouse
06.2007 - 03.2012
Retail Manager
Hairhouse warehouse
01.2005 - 01.2006
Retail Assistant Manager
Hairhouse warehouse
01.2004 - 01.2005
Station Road hair design
01.1998 - 01.2004
CERT 111 - CERT 111 IN INDIVIDUAL SUPPORT
ETC
CERT 111 IN BUSINESS ( MEDICAL RECEPTIONIST
ALFFIE
CERT 1V - CERT 1V IN CUSTOMER CONTACT
EDUCATION INSTITUTE
CARE PROGRAM - C.A.R.E CUSTOMERS ARE REALLY EVERYTHING
PEOPLE IN PROGRESS
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