Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
English, Tamil, Kannada, Hindi, Urdu
Generic

Helen Johnson

Canberra,ACT

Summary

Experienced with identifying and capitalizing on new business opportunities. Utilizes strategic thinking and market analysis to drive revenue growth. Track record of building and maintaining strong client relationships.

Overview

7
7
years of professional experience

Work History

Business Development Executive and Trainer

B. V. Links Management Consultants
06.2008 - 12.2009
  • Soft Skills trainer for Professionals - Trained Professors and faculty at Karnatak University to enable better student-faculty communication.
  • Framed HR Policies and set up the salary structure for direct bank remittance
  • Trained employees for the job (CRM software) and for soft skills and personality development training.
  • Customer relations - creating custom training material for various needs of organisation and delivering them with others as a team.
  • Developed new business opportunities through market research and client outreach initiatives.
  • Conducted competitor analysis to identify trends and inform strategic decision-making processes.
  • Worked 6 hours a day while studying post graduate diploma in business economics.

Administrative Assistant

Indian Railways
08.2007 - 05.2008
  • Worked in the Deputy Construction and Financial officer's office as an assistant.
  • Verified Tenders, organized and maintained filing systems to ensure efficient document retrieval and management.
  • Coordinated schedules and prepared the proposals for tenders based on the construction standards for Indian Railway.
  • Assisted in preparation of reports and presentations, ensuring accuracy and consistency in data, while organising meetings for the same and communicating them to enable effective time management.
  • Managed incoming communications, directing inquiries to appropriate personnel promptly. Communicated to the financial department before floating the tenders and after they were received for appropriate action.
  • Tracked progress and deadlines of tenders filed in the papers and the applications submitted, verified with the Indian Railway standards before passing them on for approval.
  • Worked 6 hours a day while pursuing Post Graduate Diploma in Business Economics.

Business Development Executive and Trainer

Getfriday, TTK Services Pvt. Ltd.
06.2006 - 07.2007
  • Was awarded the Best Employee for Innovative contributions made toward the company's training needs
  • Created a new system for optimising resources called "Bridging the Gap" and implemented it
  • Business Negotiation with clients - Discussing the plans available while creating custom plans to suit individuals to further the business revenue - this raised the revenue by 60%, we ended up renting an entire floor and creating 4 more teams to handle the business that came in.
  • Training and Development - Training the trainee executives in English language proficiency, front office, Market Research, sales software and communication skills, handling employee grievances and escalation of issues.
  • Customer support, grievances and support - when customer issues were escalated, remedial talks were made to sort issues.
  • Business management and development and optimisation of available resources - A few computers were stacked up and not used, I got the IT team to look into them and sort them so they could be put back into service instead of spending on new computers, after getting an approval for them.
  • Resolving conflicts between teams whenever issues arose - This happened a lot when deadlines were nearing and the research team didn't deliver on time. Created a flow chart to monitor the work flow using "Bridging the Gap" to enable transparency of workflow between departments.

Quality Assurance Assistant

Nandini Milk Dairy
12.2002 - 05.2003
  • Testing Milk, Butter, Paneer, Butter, Cream and other dairy products.
  • Creating reports and checking with the production department to maintain consistent quality throughout production.
  • Testing for moisture content, Solid not fat, Fats and Sugars in dairy products.
  • Coliforms, Lactobacillus and other microbiological procedures like phosphatase test, standard plate count, Reduction test and ISI standards implementation
  • Cold store and dispatch monitoring
  • Effluent treatment plant monitoring and testing
  • Sanitization of pipes and work area monitoring and testing.
  • This was part of an internship during the 3rd year of Bachelor of science, but I created a manual for future trainees in the Quality Control Department for the first time. It was after this that many other trainees were given a chance to visit and/or train there.




Education

Business Economics

Wigan And Leigh
Hubli, Karnataka, India
06-2009

Master of Science - Microbiology

Karnatak University
Dharwad, Karnataka, India
06-2005

Bachelor of Science - Industrial Microbiology

Kittel Science College, Karnatak University
Dharwad, Karnataka, India
05-2003

Skills

  • Customer engagement strategies - Built Custom plans for customers to cater to their personal needs at Getfriday TTK services pvt ltd thereby increasing revenue by 60%
  • Strategic business planning - floated tenders based on the most cost effective, as well as with the best materials to aid quality tender proposals
  • Cross-functional collaboration - designed "bridging the gap" program to help smooth transition of work between teams
  • Analytical decision-making - Not only trained the customers, but also the employees, so that someone can fill in when needed and the business can grow
  • Customer experience enhancement - promoted simple games and ice breakers to help client familiarise themselves with the assistants
  • Persuasive sales presentations - Provided sales strategies to give a discount to those who advertised the business in their books and websites
  • Fostering collaborative partnerships - conducted team building workshops to assist departments to get to know each other for collective well being
  • Computer skills - microsoft office, CRM, and database building

Accomplishments

  • Produced 60% increase in YTD revenue on individual accounts.

Languages

English
Full Professional
Hindi
Elementary
Tamil
Full Professional
Kannada
Professional Working
Urdu
Elementary

Interests

  • Committed to improving personal fitness through regular participation in kick boxing
  • Swimming
  • I participate in low-impact exercises like running long distances to strengthen core muscles
  • Designing and making clothes, bags and shoes for my family

Timeline

Business Development Executive and Trainer

B. V. Links Management Consultants
06.2008 - 12.2009

Administrative Assistant

Indian Railways
08.2007 - 05.2008

Business Development Executive and Trainer

Getfriday, TTK Services Pvt. Ltd.
06.2006 - 07.2007

Quality Assurance Assistant

Nandini Milk Dairy
12.2002 - 05.2003

Business Economics

Wigan And Leigh

Master of Science - Microbiology

Karnatak University

Bachelor of Science - Industrial Microbiology

Kittel Science College, Karnatak University

English, Tamil, Kannada, Hindi, Urdu

English - Proficient 

Tamil - Proficient

Kannada, Hindi and Urdu - speaking only

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Helen Johnson