Helen Kari
Mango Hill,Australia
Summary
Diligent and dedicated customer service and retail professional with over 5+ years of experience. Highly skilled in problem solving and communicating effectively ensuring customer satisfaction and loyalty as proven in my retail and call centre experience. Effective team collaborator, adaptable to change, and consistently focused on achieving results through efficient and empathetic service. Known for being reliable, an active listener, fast and willing learner with a proactive approach to meeting customer and organisational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Management NZ
03.2024 - 11.2024
- Managed Inbound & outbound calls to residential and commercial customers
- Bookings for waste collections
- Experience using Salesforce & Elemos Systems
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Correspondence with operations/dispatch, accounts, sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Crediting customers accounts if overcharged
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Daily Teams and outlook correspondence with staff
- Answering phone/email queries on transfer stations, pricing of services
- Triaging calls and emails to appropriate teams
- WINZ Quotes
Procure to Pay Assistant
Auckland University of Technology
08.2023 - 10.2023
- Nine week Work Placement in Finance Services of University
- Processed and managed PO requests
- Executed receipting tasks in a timely manner
- Handled invoice processing
- Managed T&E claims with a high level accuracy
- Executed manual data entries
- Daily Microsoft Teams communications
- Weekly meetings on Tuesdays to run through the workload and distribution of tasks
- Managed email communication with staff and suppliers
- One-off payments
- Orbit Matching & T&E
- Processed student refunds
- Honorarium
Studio Manager
Altitude Pole & Fitness Studio
08.2022 - 12.2022
- Maternity Cover
- Emails - booking/account questions, visitors, hens parties and if backlog of new student inquiries clear these
- Managed marketing events/campaign management/Facebook Ads in line with Marketing Guideline
- Stocked up merchandise
- Coordinated monthly focus updates and tracked Student of the month & studio board update
- Studio and equipment maintenance, studio documents printed, supplies stocked
- Ensured studio cleaning is maintained to high standard
- Arranged new instructor onboarding process
- Fortnightly meeting with Director and Weekly Teams meetings
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Established a positive work environment for staff and clients.
Senior Retail Assistant
Typo
07.2021 - 08.2022
- Sales - Increased sales by effectively promoting products and helping customers make informed decisions. (WAP -With any purchase, sale items, BOGO, promoting deals)
- Developed and maintained good rapport with customers by active listening, resolving complaints and providing efficient and satisfactory service.
- Maintained clean and tidy store environment and stockroom
- Money Handling - Cashed up the tills when closing and balanced out and took notes of any discrepancies for the manager and made sure that banking from the safe was taken to bank.
- Assisted Manager in Visual merchandising displays (Store Setup)
- Mentored new employees on the shop floor, ensuring smooth onboarding processes and creating a positive work environment
- Supported manager in various tasks, such as making sure the scheduling was adhered to, goals and feedback was delivered and being the stand in when the manager was not on shift to support the team.
- Allocated tasks to team members during peak times ensuring operations running smoothly
- Took part in stocktake
Retail Assistant
Cotton On Mega
08.2018 - 01.2021
- Greeted customer and helped located merchandise as well as inform customers of deals and options
- Actively engaged with customers to provide assistance and build good rapport
- Collaborated well with coworkers to ensure smooth operations and maintain satisfactory service
- Sales: Promoted specials, WAP (With any Purchase) , sign up new customer to membership at the register to accomplish sales goals and drive up store performance
- Used POS/ EFTPOS systems to process sales, online orders, return,exchanges and gift card activations
- Restocked empty shelves and racks on the floor to upkeep the displays
- Took part in stocktake
- Maintained tidy and organised store environment
- Demonstrated flexibility and willingness to help by covering shifts and staying back late to help when short staffed.
Support Officer
MBIE-Immigration NZ
12.2017 - 05.2018
- Maintained efficient organisation of client files in file room
- Handled email communication with Visa applicants and coordinated with Immigration officers
- Handled distribution of approved visas, combining digital notification (email) and mailed documents
- Provided support to Immigration officers in various administrative tasks.
Sales Assistant
Pacific Laundromat
04.2015 - 07.2016
- Company Overview: Laundry services
- Greeted customers and handled customer inquiries
- Built good rapport with regular customers and new customers.
- Used POS systems to process transactions.
- Assisting Customers with services: Self-service and dry cleaning
- Maintained cleanliness of laundromat, washing machines,
- Refilled Stock: Laundry Powder, Softener, Washing bags and Soft drinks
- Informed manager promptly when machines needed to be fixed, to ensure efficient services.
Education
Bbus - Bachelor of Business Management/Leadership
Auckland University of Technology
Auckland, New Zealand01.2023
New Zealand Certificate - Business Administration + Technology (Level 4) Business Support Specialisation
Manukau Institute of Technology
Auckland, New Zealand01.2017
Certificate - Bible Training and ministry
Capernwray Bible School
Cambridge, Hamilton01.2014
Graduated Highschool, Completing NCEA Level 1,2,3 -
Rosehill College
Papakura, Auckland01.2013
Skills
- Proficient Microsoft Office experience (Excel, Word, PowerPoint)
- Microsoft Teams and Emails
- Proficient POS/EFTPOS experience
- Call Centre experience
- Experience using CRM software
- Typing and computer Proficiency
- Active and empathetic listener
- Professional telephone demeanour
- Minor experience in Data entry and Administrative support
- Excellent communication skills
- Able to handle conflict and complaints and find resolutions
- Organised and attentive
Workplace Experience
- Helped organise and plan a careers expo at Manukau Institute of Technology (Manukau Campus), 11/01/17, 11/01/17
- Worked in the Ricoh Business Centre at Manukau Institute of technology (Manukau campus) 5 days per week in a Virtual Office
- Studio Manager role, used applications such as Monday, Slack, Zen planner and Active Campaign.
- Nine week work placement at AUT Finance services. Using applications such as Orbit, Techone, Service now and Teams., 08/07/23, 10/08/23
Referees
- Kalani Seumanu
Ex Manager of Typo Manukau
Phone: +642102761688
Email: kalaniseumanu@outlook.co.nz
- Chrystel Viljoen
Transactions Service Manager - AUT
Phone: +649-2919999
Email: Chrystel.viljoen@aut.ac.nz
- Michelle Ellis
Residential Team Leader - WM NZ
Phone: +6421 594 589
Email: mellis@wastemanagement.co.nz
- Julz Pita-Frost
Commercial Team Leader - WM NZ
Phone: +6421828871
Email: jPitaFrost@wastemanagement.co.nz
Timeline
Customer Service Representative
Waste Management NZ
03.2024 - 11.2024
Procure to Pay Assistant
Auckland University of Technology
08.2023 - 10.2023
Studio Manager
Altitude Pole & Fitness Studio
08.2022 - 12.2022
Senior Retail Assistant
Typo
07.2021 - 08.2022
Retail Assistant
Cotton On Mega
08.2018 - 01.2021
Support Officer
MBIE-Immigration NZ
12.2017 - 05.2018
Sales Assistant
Pacific Laundromat
04.2015 - 07.2016
Certificate - Bible Training and ministry
Capernwray Bible School
Bbus - Bachelor of Business Management/Leadership
Auckland University of Technology
New Zealand Certificate - Business Administration + Technology (Level 4) Business Support Specialisation
Manukau Institute of Technology
Graduated Highschool, Completing NCEA Level 1,2,3 -
Rosehill College
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