Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Kevin

Sunshine,VIC

Summary

Proven expertise in laundry equipment operation and exceptional problem-solving skills, honed at DPFC and Sambal Inn Pty Ltd. Elevated customer satisfaction through meticulous fabric care and effective team communication. Achieved notable efficiency in laundry processes, mastering advanced dry cleaning techniques and preventive maintenance, leading to a significant improvement in service quality.

Overview

5
5
years of professional experience
3
3

Dry Cleaning

Work History

Laundry and Dry Cleaning Assistant

DPFC
03.2021 - 03.2024
  • Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
  • Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
  • Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
  • Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.

Hospitality Assistant

Sambal Inn Pty LTd
CBD Melbourne, Vic
04.2019 - 02.2021
  • Maintained exacting standards of quality and performance.
  • Identified and resolved customer complaints concerning food or lodging.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Hospitality

Box Hill Institute of TAFE
Melbourne, VIC
10.2023

Skills

  • Storage Coordination
  • Mathematical Calculations
  • Product Placement
  • Shipping and Receiving
  • Preparing Containers
  • Basic Mathematics
  • Packing and Scanning
  • Materials Movement
  • Equipment Maintenance
  • Efficient Routing
  • Customer Experience
  • Storage Arrangements
  • Stamping and Assembly
  • Handheld Scanners
  • Daily Reports
  • System Updating
  • Service Quality
  • Team Goals
  • OSHA Requirements
  • Packing Equipment Operation
  • Warehouse Procedures
  • Maintaining Clean Work Areas
  • International Shipments
  • Warehouse Software Systems
  • Customer Order Fulfillment
  • Prepare Documents
  • Protective Equipment Knowledge
  • Prepare Packages
  • Box and Container Packing
  • Microsoft Office
  • Shipment Preparation
  • Package Shipment
  • Invoice and Manifest Review
  • Safety

Languages

English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Laundry and Dry Cleaning Assistant

DPFC
03.2021 - 03.2024

Hospitality Assistant

Sambal Inn Pty LTd
04.2019 - 02.2021

No Degree - Hospitality

Box Hill Institute of TAFE

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Helen Kevin