Helen Kostic
Rasmussen
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
23
23
years of professional experience
Work History
Online Personal Shopper/ Suipersisor
Woolworths Group
07.2020 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Shop Assistant
Supa IGA
06.2007 - 07.2011
- Remained calm and composed in tense situations involving angry or upset customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Supervisor
Action Supermarket
03.2003 - 09.2006
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Supervisor
Franklins Supermarket
03.2001 - 03.2005
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
No Degree -
Kalkadoon State High School
Mount Isa, QLD12.1991
Skills
- Delivery Management
- Product Picking
- Route Planning
- Prioritizing Orders
- Flexible Schedule
- Customer Service
Timeline
Online Personal Shopper/ Suipersisor
Woolworths Group
07.2020 - Current
Shop Assistant
Supa IGA
06.2007 - 07.2011
Customer Service Supervisor
Action Supermarket
03.2003 - 09.2006
Customer Service Supervisor
Franklins Supermarket
03.2001 - 03.2005
No Degree -
Kalkadoon State High School
Similar Profiles
Neo VermeulenNeo Vermeulen
Retail Worker at Woolworths GroupRetail Worker at Woolworths Group
Usama RiazUsama Riaz
Loss Prevention Investigator at Woolworths GroupLoss Prevention Investigator at Woolworths Group
Samantha PercivalSamantha Percival
Store Team Member at Woolworths GroupStore Team Member at Woolworths Group
Chelsea CarterChelsea Carter
Fresh Manager/ Acting Customer Service Manager at Woolworths GroupFresh Manager/ Acting Customer Service Manager at Woolworths Group
Kester GirlingKester Girling
Employment McDonald’s Rasmussen at McDonald's RestaurantEmployment McDonald’s Rasmussen at McDonald's Restaurant