Helen Ktori

-Managing NDIS participant's medical, and allied health appointments and medications.

community-managing staff Rostering for SIL and C Participation for NDIS participants.

-Maintaining ordering house supplies, meal plans, medication, and participant medical and behavior documents.

-monitoring staff shift notes and reporting to participants stakeholders weekly.

• Oversee the management of 4 supported individual living houses, including coordinating a 24/7 roster for 48 staff members
• Lead group sessions, conduct comprehensive assessments, and coordinate medical and allied health appointments for 17 clients
• Organise stakeholder meetings for 17 clients to ensure their needs are addressed and met effectively
• Manage the procurement and distribution of house and client supplies, oversee fire plans and drills, and coordinate house repairs and maintenance
• Develop and conduct staff training sessions, meetings, and updates to ensure staff are informed and equipped to provide quality care
• Collaborate with internal and external stakeholders to ensure seamless operations and high-quality care for clients

• Provided personalised support to individuals with disabilities, ensuring their physical, emotional, and social needs were met
• Proactively assisted clients with daily living activities, including personal care, meal preparation, and household tasks, promoting independence and well-being
• Developed and implemented individual support plans, in collaboration with clients and their families, to achieve personal goals and aspirations
• Facilitated community engagement and participation, enabling clients to access social and recreational activities that enhance their quality of life
• Maintained accurate records and documentation, ensuring compliance with policies and procedures, and contributing to the continuous improvement of service delivery
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

• Orchestrated community access support services for children and adults with special needs, overseeing vacation care and respite care programs
• Utilised computer skills to manage information, enquiries, rosters, stakeholder meetings, and accounts, ensuring efficient business operations
• Managed all facets of the business, including revenue generation through customer acquisition and service expansion
• Directed community access support workers and coordinated vacation and respite care for children and adults with special needs
• Oversaw business operations, including revenue generation and service expansion, by attracting new customers and defining innovative services and products
• Developed and maintained strong client relationships, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.

• Assessed students' abilities and limitations in intellectual, physical, social, and emotional domains, as well as language and cultural aspects
• Developed and implemented specialised programs for remedial or advanced tuition based on individual student needs
• Administered and interpreted assessments to guide instructional planning and intervention strategies
• Created instructional materials and methods to support student learning and rehabilitation efforts
• Collaborated with parents, teachers, and staff to provide guidance and support for implementing special techniques and lesson planning for students with special needs

• Provided respite and primary care for children and young adults with disabilities, assisting with transitions into care and organising their needs
• Managed conflict resolution, paperwork, and therapy organisation for children, participating in regular stakeholder meetings
• Received extensive training with Evolve and other services, acquiring knowledge on various behaviours and strategies to support individuals with trauma, disability, and mobility issues
• Supported children and young adults with disabilities, facilitating their transition into care and addressing their needs
• Handled conflict resolution, paperwork, and therapy organisation for children, actively participating in stakeholder meetings and receiving training in supporting individuals with trauma, disability, and mobility issues

• Assessed students' abilities and limitations in intellectual, physical, social, emotional, and cultural domains
• Planned and implemented specialised programs for remedial or advanced tuition
• Administered assessments and interpreted results to inform instructional planning and intervention strategies
• Developed instructional materials and aids to support training and rehabilitation efforts
• Advised, instructed, and counselled parents and teachers on the use of special techniques, and collaborated with staff to plan and schedule lessons for students with special needs

• Provided essential respite for families with children and young adults with disabilities, offering support in residential homes and assisting with daily tasks
• Managed meal preparation, medication administration, peg gastro feeding, and equipment organisation for young adults with mobility issues
• Ensured safe and timely transportation to activities, fostering a positive and productive household atmosphere

• Ensured the classroom was set up daily for children's activities and learning, supported teachers with education plans, and prepared reports
• Provided hands-on assistance with manual handling, gastro tube feeding, and toilet duties, and operated equipment for children with mobility challenges
• Facilitated a year-long transition class, guiding young adults to workplaces and teaching essential life skills
• Managed conflicts by redirecting and calming children and young adults exhibiting verbal and physical aggressive behaviours
• Maintained accurate records by completing daily reports, communication books, and medication reports