Helen Lam

• Leading and organizing students to participate 10+ performances in Adelaide
• Planned routines for recitals and performances.
• Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
• Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
• Editing and filming 100+ dancing videos, remix music, dance shooting and do advertising on WeChat, Little Red Book and Instagram
• Recruit new students and increased dance studios profits and sales
• Instruct and train students in dance, incorporating elements of technique, performances and choreography in their educational approach.

• Photography, creating videos, shooting and product updates on social media.
• Specify Social Media Skills, Promote Strong People Skills,

Showcase Content Marketing Strategy, Emphasize Clear Communication.

• Created engaging content, Marketing promotion and strategies for WeChat, , Facebook, Instagram and RED.
• Conducted thorough research to construct creative and fresh ideas.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Keep the shop clean, with wiping all the surface, mopping and changing the rubbish bags
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Using an ordering computer and EFTPOS machine to take orders, and calculating daily sales balance including cash income
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Storage List and order directly to supplier
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Responsible for daily operational activities such as Cashiering, preparation of tea, and other kitchen duties, as well as attending to walk-in customers in a prompt and friendly manner. Ensure the cleanliness of the store. Ability to move and clean throughout the store. Assist in day-to-day operation which include cook, prepare and service various type of toppings. Cashier skills.

• Drives store sales and growth by personally selling to customers. Proactively engages with customers, reads cues and responds effectively. Provides customers with the perfect bra fit by asking effective questions. Converting returns, offers and other promotions into larger sales.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.