Helen Lamont
Townsville,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Team Member
Woolworths
North QLD Stores & Fairfield Waters, Qld
06.2022 - Current
- Performing stocktaking duties for Woolworths, Big W, BWS and Dan Murphys throughout various Northern QLD locations
- Working within the Bakery, Deli, Fruit & Veg, Grocery, Night fill, Registers, Online Shopping and Fresh Convenience Teams
- Identifying needs of customers promptly and efficiently. Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service
- Prioritizing and organizing tasks to efficiently accomplish service goals within a timely manner
- Verifing stock counts against digital data.
- Operating scanners, scales, POS terminals,computers and related equipment
- Processing cash, card payments, gift cards and vouchers
- Storage, handling, display and rotation of food.
- Working effectively with a diverse group of colleagues within multi disciplinary teams to accomplish goals and address issues related to products and services.
Production
Gourmet Gardens
Palmwoods, Qld
07.2022 - 02.2023
- Conducted quality checks and recorded observations to maintain records
- Inspected products ready for shipping & confirmed correct product standards
- Monitored assembly work to identify defects in raw materials
- Prepared products for packaging on multiple assembly lines
- Weighed and measured materials to create uniform products
- Packaged, labelled and sorted products to prepare items for delivery.
Team Member
Coles
Pelican Waters and Sippy Downs, Qld
02.2022 - 06.2022
- Providing customer service
- Operating registers, scanners, scales and POS terminals
- Processing cash, card payments, gift cards and vouchers
- Food handling, stock rotation, correct storage of food
- Replenishing of stock and supplies.
Foster Carer
Townsville Region Carer
Townsville, Qld
10.2018 - 01.2022
- Providing a safe home and nurturing environment
- Providing daily structure, routines and maintaining healthy boundaries
- Encouraging and maintaining positive links to family and culture
- Managing children’s behaviour and complex needs
- Accessing medical and educational services/resources
- Advocating for children and their needs
- Attending meetings and working within various multi-disciplinary teams
- Promoting equality, diversity and the rights of children in placement
- Flexible and adaptable to change immediately, through to long term
- Provide accurate information and feedback between services on child
- Communicating appropriately and effectively with the child.
Contractor
Books and Gifts Direct
Townsville & Charters Towers, Qld
05.2021 - 12.2021
- Display & selling of books and gifts
- Picking, packing & delivering of orders
- Processing cash and card payments, banking
- Liaising with businesses, customers and suppliers
- Stock rotation, storage and transportation.
Child Safety Officer
Townsville Child Safety Service Centre
Townsville, Qld
04.2017 - 07.2018
- Case Management
- Investigation and Assessment
- Report writing, meetings and case conferences
- Advocating for clients needs and requirements.
Drug and Alcohol Support Worker
Ozcare Drug & Alcohol Residential Rehabilitation
Mackay, Qld
07.2015 - 03.2017
- Client Case Management
- Supporting and assisting clients in their daily tasks and activities
- Liaising with external providers
- Facilitating groups
- Issue and conflict resolution with clients
- Office and administration tasks.
Case Manager – Pathways2Employment
BSI Learning
01.2015 - 07.2015
- Interviewing and assessment of client’s needs pre-release
- Developing rapport and trust with clients
- Developing comprehensive post-release treatment plans with the client incorporating education, employment, physical health, alcohol & other drugs, mental health, legal, identification, family, and children
- Liaising and networking with community services and agencies
- Cross-agency case management
- Advocating for clients and their needs
- Following up clients in the community, providing continual support and linkage to services
- Database entry, storage, and recording of confidential client information.
Case Manager (contract) - Offender Reintegration Support Service
Careers Employment Australia
Townsville, Qld
10.2014 - 01.2015
- Interviewing and assessment of client’s needs pre-release
- Developing rapport and trust with clients
- Developing comprehensive post-release treatment plans with the client incorporating education, employment, physical health, alcohol & other drugs, mental health, legal, identification, family, and children
- Liaising and networking with community services and agencies
- Cross-agency case management
- Advocating for clients and their needs
- Following up clients in the community, providing continual support and linkage to services
- Database entry, storage, and recording of confidential client information
- Liaising and networking with community services and agencies
- Managing violence and using conflict resolution skills
- Teaching personal development, hygiene & living skills
- Inducting and mentoring volunteers
- Administration of medications and maintaining correct documentation
- Storing, preparation, cooking and serving of food
- Cleaning of rooms, bathrooms, communal areas and maintaining outside areas.
Home Energy Savings Scheme Worker
Salvation Army
Dalby, Qld
08.2013 - 03.2014
- Providing information and education to individuals and community groups
- Conducting home energy assessments/audits
- Liaising and networking with community services and agencies
- Developing plans, budgets and report writing
- Making referrals and follow-up appointments
- Using various databases for recording information.
Education
Bachelor of Social Science (Social Welfare) -
Charles Sturt University
01.2016
Cert IV in Mental Health (non-clinical) -
OTEN
01.2008
Cert IV Alcohol & Other Drugs -
OTEN
01.2006
Diploma of Youth work -
Campbelltown TAFE
01.2004
Skills
- Excellent Communication
- Customer Service
- Teamwork and Collaboration
- Goal Setting and Achievement
- Problem-Solving Abilities
- Conflict Resolution Techniques
- Time Management Abilities
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Task Prioritization
- Team Building
Referees
- Michelle Carmody, Woolworths Store Manager 07 47553834
- Nigel Nisbet, Woolworths Fresh Convenience Manager 07 47553834
- Scott Shimmen, Books and Gifts Direct 0455 742 727
- Captain Mark Bulow, Salvation Army, 0428 679 664
Timeline
Production
Gourmet Gardens
07.2022 - 02.2023
Team Member
Woolworths
06.2022 - Current
Team Member
Coles
02.2022 - 06.2022
Contractor
Books and Gifts Direct
05.2021 - 12.2021
Foster Carer
Townsville Region Carer
10.2018 - 01.2022
Child Safety Officer
Townsville Child Safety Service Centre
04.2017 - 07.2018
Drug and Alcohol Support Worker
Ozcare Drug & Alcohol Residential Rehabilitation
07.2015 - 03.2017
Case Manager – Pathways2Employment
BSI Learning
01.2015 - 07.2015
Case Manager (contract) - Offender Reintegration Support Service
Careers Employment Australia
10.2014 - 01.2015
Home Energy Savings Scheme Worker
Salvation Army
08.2013 - 03.2014
Bachelor of Social Science (Social Welfare) -
Charles Sturt University
Cert IV in Mental Health (non-clinical) -
OTEN
Cert IV Alcohol & Other Drugs -
OTEN
Diploma of Youth work -
Campbelltown TAFE
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