Helen Lansdown

First Aid and CPR Training company

• Continually sought methods for improving operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Course enrolments and processing
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Developed strategies to streamline and improve office procedures.
• Executed record filing system to improve document organization and management.

• Adhered to company policies, safety procedures, and performance standards.
• Helped in development of new procedures and processes to improve work performance for job seekers.
• Developed innovative solutions for complex problems, leading to increased operational effectiveness.
• Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
• Improved team morale and productivity through effective communication and active listening skills.
• Developed effective improvement plans in alignment with participants goals and specifications.
• Increased employee retention rates through thoughtful feedback, recognition programs, and opportunities for growth and development.
• Find suitable employment for job seekers from the ethnic and refugee community.
• Link participants in with ethnic services and community organisations.

• Homeless entry point intake worker
• Evaluated customer needs and feedback to drive housing and support and implement service improvements.
• link in with services required based on intake assessment.
• Liaise with community service organisations , police, child protection,hospitals, mental health,drug and alcohol, Ndis, parole, court services and family violence supports.
• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
• Collected, arranged, and input information into database system.
• Worked fast to complete tasks and meet daily deadlines.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust with clients and services .
• Adhered to company policies, safety procedures, and performance standards.
• Generated reports detailing findings and recommendations.